Vitoria Costa
Alpharetta,GA
Summary
Positive and upbeat, makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output, and customer preferences. Successful in maintaining productivity and calm in fast-paced environments and handling tables of all sizes with accuracy and impeccable service skills.Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Ted's Montana Grill Inc.
Alpharetta , GA
2023.12 - Current
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, and promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare the dining area for the next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Provided exceptional service to a high volume of daily customers.
Hostess/Server
Pepperonis Tavern
Alpharetta , GA
2022.08 - Current
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Crew Member
Five Guys
Alpharetta , GA
2022.06 - 2023.08
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Resolved customer complaints in a professional manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Customer Service Cashier
Publix Grocery Store
Alpharetta , GA
2021.12 - 2022.03
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Recommended, selected, located and obtained products to meet customer needs.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Welcomed customers, offering assistance to help find store items.
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Customer Service Cashier
Vicenza's Pizzeria
Johns Creek , GA
2020.12 - 2021.12
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers and responded to informational requests.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Cleaned and stocked front-end areas with register tapes and ribbons.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Resolved issues with cash registers, card scanners and printers.
- Answered phone calls to assist customers with questions and orders.
- Stayed up to date on current item discounts to support promotions.
Education
High School Diploma -
Alpharetta High School
05.2023
Bachelor of Arts - Film And Media
Georgia State University
Atlanta, GASkills
- Reliable and ready to work
- Dining customer service
- Enjoys being with other people, always up to help others and learn.
- Menu knowledge
- Exceptional customer service
- Effective customer upselling
- Positive and professional
- Food safety understanding
- Strong Work Ethic
- Liquor, wine, and food service
- Wine Pairings
- Food Running
- Cooperative Attitude
- Feedback Acceptance
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Led team to achieve exceeding result, earning recognition from upper management and financial reward.
- Developed great relationship with customers.
Timeline
Server
Ted's Montana Grill Inc.
2023.12 - Current
Hostess/Server
Pepperonis Tavern
2022.08 - Current
Crew Member
Five Guys
2022.06 - 2023.08
Customer Service Cashier
Publix Grocery Store
2021.12 - 2022.03
Customer Service Cashier
Vicenza's Pizzeria
2020.12 - 2021.12
High School Diploma -
Alpharetta High School
Bachelor of Arts - Film And Media
Georgia State University
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