Vitoria De Elesbao Lima

• Oversaw daily office operations and provided executive support to the President and Vice President.
• Delivered high-quality customer service via phone and email; resolved inquiries and maintained positive client relationships.
• Managed financial processes including estimates, invoicing, billing, bank reconciliations, accounts payable/receivable, and payment tracking.
• Maintained accurate financial and administrative records, filing systems, and documentation.
• Coordinated employee onboarding, payroll processing, staff scheduling, and training on office protocols and software.
• Organized company meetings, schedules, and events such as holiday parties and team-building activities.
• Managed front desk functions, greeted visitors, handled correspondence, and coordinated mail and courier services.
• Tracked office inventory, ordered supplies and equipment, and handled vendor communication and permit applications.
• Created and managed Excel spreadsheets to track data such as attendance, vacation, and sick leave.
• Implemented and maintained office policies and procedures to improve workflow and operational efficiency.
• Supervised staff, delegated tasks, and supported overall team productivity.
• Reviewed contracts for accuracy before executive approval.

• Directed daily operations in a high-volume dining environment, overseeing scheduling, budgeting, inventory, and operational standards.
• Recruited, trained, supervised, and developed staff, ensuring excellence in customer service, food handling, and safety compliance.
• Managed employee schedules, timekeeping, and shift coordination for optimal staffing during peak periods.
• Maintained inventory, ordered supplies, and assisted with kitchen preparation as needed to ensure efficiency.
• Enforced health, safety, and sanitation regulations consistently.
• Resolved customer inquiries and complaints professionally to maintain guest satisfaction and positive relationships.
• Maintained accurate sales records, daily reports, and completed opening/closing procedures.
• Fostered a collaborative environment through strong communication and interpersonal skills.