Summary
Overview
Work History
Education
Skills
References
Timeline
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VITORIA FARIA DE AMORIM

San Francisco,CA

Summary

Enthusiastic and customer-focused professional with a passion for delivering exceptional service in high-end dining environments. Proven ability to create memorable dining experiences through attention to detail, excellent communication, and a positive attitude.

Overview

7
7
years of professional experience

Work History

HR Generalist

Proper Food
10.2023 - Current
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
  • Reduced employee turnover with proactive conflict resolution and performance management strategies.
  • Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.

HR ADMINISTRATOR

TACOLICIOUS
08.2022 - 08.2023
  • Responsible for managing the whole employee lifecycle: from hiring to termination; including but not limited to benefits, worker's comp reporting and safety program follow-up, workplace investigations, VOE and payroll
  • Developed training materials and conducted workshops and bootcamps with store managers to improve compliance with labor laws, regulations, and company procedures
  • Brought an operational perspective into an administrative role while addressing post-pandemic challenges such as burn out, talent acquisition and retention
  • Actively used as a human resource for store managers and employees in conflict resolution by coordinating and hosting development conversations with focus on radical candor and active listening principles
  • Managed auditing payroll to ensure accurate and timely payment of salaries and benefits
  • Performed HRIS data management activities, including reports for compliance, audit, and metrics purposes
  • Maintained personnel and human resources related files with discretion and confidentiality.

SHIFT LEAD

TACOLICIOUS
01.2018 - 08.2022
  • Although initially hired as a Host, quickly promoted to server, then bartender and in less than a year to Shift Lead
  • Recognized as Floor Lead responsible for overseeing staff, on-boarding and training new employees
  • Successfully managed up to 25 employees per shift in a fast-paced environment
  • Adept in internal and external conflict management and problem solving
  • Boosted revenue and increased tip value by successfully leading a team that built strong connections with repeat customers and up-sold orders
  • Positioned skilled staff in key areas throughout shift to optimize department productivity
  • Handled customer complaints, questions, and inquiries.

SERVER, COCKTAIL WAITRESS

VILLAGIO RESTAURANT
11.2016 - 11.2017
  • Develop a vast knowledge about wines and fine dining service.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Greeted customers, answered questions, and recommended specials, wine and desserts to increase profits.

SHIFT LEAD

BOCA BURGER HOUSE
08.2016 - 01.2017
  • As initially started as the only server in this small restaurant I learned how to multitask and work well under pressure
  • As their business quickly grew, I became responsible for hiring, training and making the schedules
  • Responsibilities included Close/Open Restaurant, Host, Serve, Buss, Run food and Inventory.

Education

Production Engineering

Universidad Federal Fluminense
Niteroi, RJ

Business Administration -

CCSF
San Francisco, CA
01.2021

High School Graduate -

Colegio Santo Agostinho
Rio de Janeiro, RJ
01.2014

Skills

  • Extraordinary adaptability, determination to succeed and remarkable work ethic
  • Fluent in Portuguese and English, and Advanced in Spanish
  • Dedicated team player with excellent critical thinking and problem-solving skills
  • Wine and cocktail knowledge
  • Menu memorization
  • Customer relationship management
  • POS systems: Toast and Revel

References

  • Former Director: Korey Reynolds, (415) 264-9918
  • Former Manager: Pablo Claudio, (415) 577-2934; pablo@tacolicious.com
  • Former Manager: Miggy (707)319-9729
  • Former Co-worker: Ana (415)769-6620

Timeline

HR Generalist

Proper Food
10.2023 - Current

HR ADMINISTRATOR

TACOLICIOUS
08.2022 - 08.2023

SHIFT LEAD

TACOLICIOUS
01.2018 - 08.2022

SERVER, COCKTAIL WAITRESS

VILLAGIO RESTAURANT
11.2016 - 11.2017

SHIFT LEAD

BOCA BURGER HOUSE
08.2016 - 01.2017

Production Engineering

Universidad Federal Fluminense

Business Administration -

CCSF

High School Graduate -

Colegio Santo Agostinho

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