Vitoria Peixoto

• Monitored and documented Mailbox Clients and Office Client data.
• Developed and implemented unique and engaging activities for clients.
• Oversaw facilities maintenance and repairs to improve Client quality of life.
• Built relationships with residents, families and community.
• Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
• Helped clients navigate social services system and access needed resources.

• Used discretion when handling confidential information.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Served as point of contact between clients and managerial staff.
• Worked on confidential projects
• Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, Slides.
• Organized and attended meetings and compiled related documents and reports.
• Collaborated in cloud environments such as Zoom & Whatsapp.

Break in Employment due to family needs.

• Interpreted research data and formulated reports to make recommendations and implement best practices.
• Drove growth by delivering actionable insights across clients, prospects and competitors.
• Cultivated insights through past and current projects to activate trend insights.
• Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
• Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
• Tracked key metrics and developed spreadsheets and data models for over 2 years managed pipeline managed 200+ accounts.

• Mitigated risk by deescalating issues of clients frustrated with loan process and clients wanting to withdraw loan application
• Provided excellent customer support guiding customers through loan approval process
• Primarily focused on verifying income, identity and personal information on Personal Loan applicants
• Maintain autonomy by effectively prioritizing workload and alleviating urgent matters interfering with inbound calls on loan closings
• Provide detail review and analysis of loan application to documentation regarding income, assets and credit
• Display adaptability and in depth knowledge of rapidly changing lending requirements throughout COVID-19 while working Remotely
• Simplify complex guidelines and procedures communicating with team members increasing productivity and improving client experience

• Daily pipeline management virtual appointments for converting non-partners into partners. Built a portfolio of services clients will need during longevity of contract; add-ons and onboarding services.
• Exceeded quota and target every month for SMB and Corporate Sector for 500+ clients
• Educate and advise business owners in successful marketing plans to grow business and achieve financial plans
• Access financial situation by gathering information about goals and needs of each individual business

• Managed a book of business of 1500 SMB, Franchise and Corp for International and domestic accounts; By updating agreements, onboarding clients on visibility tools, logistics and supply chain solutions
• Board Chair of Volunteers for LGBTQ+ Business Development Group helping coordinate events for Pride and Rainbow Festival, sponsoring runs and partnering with other Business Development Groups for in-house events
• Captain of UPS Sand Volleyball Team

• Established in placing Senior level Software Architect Engineers in 6 figure + contract roles
• Maintaining a book of business of multi million Forbes top 50 corporations; (I.e. Google, Microsoft, Facebook)
• Duties include building rapport and problem solving with Engineers directly to find perfect placement for a successful recruitment process
• Contract terms ranging from 6-15 months depending on project.

• Responsibilities included to manage a pipeline of campaigns (i.e
• Book of business) and provided client support in Portuguese, Spanish and English
• Collaborated to write Spanish script for all SMB department
• Incorporated Franchise Virtual and In-Person meetings and sold over 150+ new successful campaigns, boosting sales additional 300%.
• Promoted to Franchise Corporate sector within a few months and upheld target-hitting quota exceeding monthly goals by 130%
• Ran Franchise Virtual and In-Person meetings and sold Yelp Ads at 300% production level
• Board member of LGBTQ+ Business Development Group & Volunteer for Pride
• Achieved a Yelp Sheriff Award for exceeding Monthly Quota of 25K passing 54K

• NMLS registered
• Developed tailored solutions to meet individual banking needs
• Educate and provide assistance to clients; simplify a very complex process of opening Personal/Business loans and accounts, credit cards, debit cards and I.D. card & other services
• 2nd verification key holder and password master holder for ATM & 4 vaults in the Bank & open/close procedures
• Provided support for surrounding banks in Northeast Coast. Floor Manager on Saturdays overseeing opening and closing procedures.