Vitória Costa

• Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
• Assisted in organizing conferences, seminars and other events as directed by the executives.
• Took detailed notes in meetings and disseminated information afterward.
• Greeted visitors warmly upon arrival at the office premises.
• Prepared invoices and drafted memos for executives.
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Leveraged word processing software to create proposals, letters and memos.
• Monitored inventory levels of office supplies and placed orders when necessary.
• Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
• Answered telephone calls from customers or clients providing assistance where necessary.
• Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Developed strong rapport with customers and created positive impression of business.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

Urgent deliveries completed on tight schedules to satisfy customer needs.
Determined the fastest and safest routes for delivery using effective planning and organization skills.
It worked with road knowledge, GPS systems, and paper maps to navigate the planned route and make adjustments.

• Fostered positive working relationships with regular customers.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Delivered packages to customer doorsteps and business offices.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.
• Completed on-time deliveries by choosing best and most efficient routes.
• Managed customer inquiries and complaints in polite and professional manner.
• Expedited deliveries to meet customer deadlines and requirements.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Minimized company liability and risks to loads by obeying traffic laws.

• Evaluated individual and team business performance and identified opportunities for improvement.
• Created monthly reports for senior management summarizing operational performance metrics.
• Reviewed completed work to verify consistency, quality, and conformance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Enhanced customer satisfaction through the development of a customer service excellence program.

• Suggested treatments and styles to suit customer appearance and fashion choices.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Created beautiful braiding styles to accentuate client faces.
• Organized sales area and work station to showcase products and boost sales.
• Designed flattering natural styles for variety of face shapes.
• Resolved guest complaints about service or style.
• Counted and documented opening and closing cash amounts daily.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Recommended products to extend life of braids.

• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Utilized product knowledge to educate customers on features and benefits.
• Informed customers of promotions to increase sales productivity and volume.
• Consulted with businesses to supply accurate product and service information.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Negotiated prices, terms of sales and service agreements.
• Built relationships with customers and community to promote long term business growth.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.
• Seated patrons based on guest preferences and seating availability.
• Opened and closed seating sections according to volume of guests.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Promoted business loyalty by fostering positive customer relationships.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Accommodated special seating requests for guests to enhance satisfaction.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Answered customer questions about hours, seating, and menu information.