Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VITTORIA SANCHIRICO

King of Prussia,PA

Summary

Dedicated and adaptable professional with 4 years of experience in customer service and call center operations. Skilled in conflict resolution, training, and multitasking, with a strong focus on client satisfaction and support. Proven ability to quickly learn new systems and processes while delivering high-quality service and maintaining compliance with industry standards.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Call Center Agent

Results CX
Norristown, PA
06.2021 - Current
  • Handled high volumes of inbound and outbound calls for AmeriHealth and Centene-Wellcare Medicare/Medicaid plans, ensuring adherence to HIPAA guidelines.
  • Resolved complex member and provider issues promptly while maintaining a customer-first approach.
  • Delivered accurate and detailed information regarding health plans, services, and coverage.
  • Boosted customer satisfaction through empathetic support and effective problem resolution.

Trainer

Results CX
Norristown, PA
  • Delivered engaging and comprehensive training sessions for new hire Pre-Enrollment classes, equipping agents with foundational knowledge in Medicare/Medicaid plans, eligibility, and compliance.
  • Conducted full-classroom instruction across multiple lines of business, ensuring agents were fully prepared to support varied client needs including Centene-Wellcare products.
  • Facilitated training in product knowledge, customer service strategies, call handling, system navigation, and quality standards.
  • Partnered with HR to create a seamless onboarding experience, ensuring a positive and informative transition into production roles.
  • Assessed agent performance and knowledge retention through quizzes, roleplays, and feedback sessions, reporting progress to training management and recommending development plans as needed.
  • (Concurrent with Call Center Agent role)

Education

High School Diploma -

21st Century Cyber Charter School
Pennsylvania
06.2021

Skills

  • Customer Service & Support
  • Call Center Operations
  • Conflict Resolution
  • Training & Onboarding
  • HIPAA Compliance
  • Life & Health Insurance Knowledge
  • Problem-Solving
  • Multitasking
  • Reporting & Documentation
  • Computer Proficiency
  • Attention to Detail

Certification

  • Life and Health Insurance License

State of Pennsylvania

Timeline

Call Center Agent

Results CX
06.2021 - Current

Trainer

Results CX

High School Diploma -

21st Century Cyber Charter School

Similar Profiles

CREATE PROFILE