Viviana Loera
Kennesaw,GA
Summary
Dedicated Logistics Specialist with a strong track record in optimizing operations, reducing costs, and enhancing efficiency. Highly organized team player known for impeccable attention to detail. Seeking a position to further develop skills and contribute to increased productivity and client satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Supply Chain Analyst
Likewize
07.2018 - 09.2023
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
- Supervised compliance measures regarding domestic and international tariffs and customs regulations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Licensed Insurance Claims Adjuster
Likewize
11.2013 - 07.2018
- Adjudicate insurance claims
- Provide quality customer care
- Led training sessions with new hires, Asset Protection and other departments
- Manually update fraud documents lic
- Insurance adjuster | Brightstar device protection
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Investigated claims involving potential and suspected fraudulent activities.
- Documented all investigation activity and presented reports to management.
- Maintained claims data in internal system.
- Substantiated legitimate claims and denied unjustified claims.
Staffing Services Coordinator
BlueStar Staffing (Qualified Staffing)
12.2010 - 11.2013
- Obtain daily staff requests or orders and fill them efficiently
- Maintain accurate system for tracking staff over a variety of shifts
- Make outbound and inbound calls to fulfill customer and employee needs
- Coordinate staff schedule to the organization’s requirements
- Monitor overtime accumulation and attendance of employees
- Interview possible candidates for employment and provide them with orientations for positions
- Provide facility tours to newly internal hired employees
- Assist with administrative duties / Assistant manager duties
- Conduct competency checks on new and existing employees
- Maintain schedules for rotating staff
- Secure coverage for vacancy shifts
- Work with payroll manager at our corporate office to verify payroll accuracy
- Process employee verification requests
- Provide separation letters
- Document worker’s comp and unemployment cases
- Developed and facilitated new-hire orientations.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Shadowed employees to determine accurate description of duties and skills required for each position.
- Advertised job opportunities through attending local career events and posting open positions through Indeed, CareerBuilder and Monster.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training material for new employees.
Education
No Degree - Printmaking
Kennesaw State University
BBA - Management Information Systems
Kennesaw State University (KSU)
Kennesaw, GA05.2025
Skills
- Critical Thinking
- Efficiency Improvement
- Data Entry
- Inventory and Supply Control
- Quarterly Reviews
- Regulatory Reporting
- Production Deadlines
- Performance Goals
- Scheduling Processes
- Team Meetings
- Problem Resolution
- Process and Performance Improvement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Supply Chain Analyst
Likewize
07.2018 - 09.2023
Licensed Insurance Claims Adjuster
Likewize
11.2013 - 07.2018
Staffing Services Coordinator
BlueStar Staffing (Qualified Staffing)
12.2010 - 11.2013
No Degree - Printmaking
Kennesaw State University
BBA - Management Information Systems
Kennesaw State University (KSU)
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