Viviana Loera
Kennesaw,GA
Summary
Dedicated Logistics Specialist with a strong track record in optimizing operations, reducing costs, and enhancing efficiency. Highly organized team player known for impeccable attention to detail. Seeking a position to further develop skills and contribute to increased productivity and client satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Supply Chain Analyst
Likewize
Alpharetta, GA (Remote)
07.2018 - 09.2023
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
- Supervised compliance measures regarding domestic and international tariffs and customs regulations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Licensed Insurance Claims Adjuster
Likewize
Alpharetta, GA
11.2013 - 07.2018
- Adjudicate insurance claims
- Provide quality customer care
- Led training sessions with new hires, Asset Protection and other departments
- Manually update fraud documents lic
- Insurance adjuster | Brightstar device protection
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Investigated claims involving potential and suspected fraudulent activities.
- Documented all investigation activity and presented reports to management.
- Maintained claims data in internal system.
- Substantiated legitimate claims and denied unjustified claims.
Staffing Services Coordinator
BlueStar Staffing (Qualified Staffing)
Smyrna, GA
12.2010 - 11.2013
- Obtain daily staff requests or orders and fill them efficiently
- Maintain accurate system for tracking staff over a variety of shifts
- Make outbound and inbound calls to fulfill customer and employee needs
- Coordinate staff schedule to the organization’s requirements
- Monitor overtime accumulation and attendance of employees
- Interview possible candidates for employment and provide them with orientations for positions
- Provide facility tours to newly internal hired employees
- Assist with administrative duties / Assistant manager duties
- Conduct competency checks on new and existing employees
- Maintain schedules for rotating staff
- Secure coverage for vacancy shifts
- Work with payroll manager at our corporate office to verify payroll accuracy
- Process employee verification requests
- Provide separation letters
- Document worker’s comp and unemployment cases
- Developed and facilitated new-hire orientations.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Shadowed employees to determine accurate description of duties and skills required for each position.
- Advertised job opportunities through attending local career events and posting open positions through Indeed, CareerBuilder and Monster.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training material for new employees.
Education
No Degree - Printmaking
Kennesaw State University
BBA - Management Information Systems
Kennesaw State University (KSU)
Kennesaw, GA05.2025
Skills
- Critical Thinking
- Efficiency Improvement
- Data Entry
- Inventory and Supply Control
- Quarterly Reviews
- Regulatory Reporting
- Production Deadlines
- Performance Goals
- Scheduling Processes
- Team Meetings
- Problem Resolution
- Process and Performance Improvement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Supply Chain Analyst
Likewize
07.2018 - 09.2023
Licensed Insurance Claims Adjuster
Likewize
11.2013 - 07.2018
Staffing Services Coordinator
BlueStar Staffing (Qualified Staffing)
12.2010 - 11.2013
No Degree - Printmaking
Kennesaw State University
BBA - Management Information Systems
Kennesaw State University (KSU)