VIVA CRAPE
Milwaukee,WI
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
11
11
years of professional experience
Work History
REAL ESTATE ASSISTANT
OUTLOOK MANAGEMENT GROUP, TNG INC MERCHANDISING LEAD
MILWAUKEE, WI
09.2019 - 06.2020
CUSTOMER SERVICE REPRESENTATIVE
ONE CALL CONCEPTS
MILWAUKEE, WI
05.2019 - 03.2020
OGDEN PARTNERS LEASING AGENT
MILWAUKEE, WI
02.2016 - 05.2019
CATERING COORDINATOR/CASHIER
BRUEGGERS WAUWATOSA
MILWAUKEE, WI
06.2017 - 10.2018
JC PENNEY
09.2015 - 08.2017
PARENT INVOLVMENT COORDINATOR
HEARTLAND CHILD DEVELOPMENT CENTER
, WI
07.2014 - 01.2016
MILWAUKEE, WI
06.2014 - 09.2015
CUSTOMER SERVICE ASSOCIATE
ELITE HUMAN CAPTIAL/DENTAQUEST MILWAUKEE
, WI
12.2012 - 05.2014
CUSTOMER SERVICE REPRESENTATIVE
ORBIS CORPORATION
MILWAUKEE, WI
07.2012 - 10.2012
CUSTOMER SERVICE LEAD
WM BERG
MILWAUKEE, WI
08.2009 - 07.2012
Education
Bachelor of Arts - Sociology
05.2001 -
Skills
Strong Technical Skillsundefined
Accomplishments
- Created auditing tools that enabled company to ship products with minimal addressing errors
- Created 18% decrease in departmental costs over 3-year period
- CUSTOMER SERVICE EXPERIENCE
- General Customer Service
- Customers by telephone & in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Thoroughly and professionally explained to customers the benefits, products, and/or services available to them as valued customers
- Provide detailed information and referral assistance to customers/families needing services within the community
- Serve as liaison for company to ensure ongoing customer service for external contacts such as distributors and vendors
- Problem-Solving Customer Service
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- Document records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Perform on a highly collaborative team to develop strategies to improve services provided
Timeline
REAL ESTATE ASSISTANT - OUTLOOK MANAGEMENT GROUP, TNG INC MERCHANDISING LEAD
09.2019 - 06.2020
CUSTOMER SERVICE REPRESENTATIVE - ONE CALL CONCEPTS
05.2019 - 03.2020
CATERING COORDINATOR/CASHIER - BRUEGGERS WAUWATOSA
06.2017 - 10.2018
- OGDEN PARTNERS LEASING AGENT
02.2016 - 05.2019
- JC PENNEY
09.2015 - 08.2017
PARENT INVOLVMENT COORDINATOR - HEARTLAND CHILD DEVELOPMENT CENTER
07.2014 - 01.2016
-
06.2014 - 09.2015
CUSTOMER SERVICE ASSOCIATE - ELITE HUMAN CAPTIAL/DENTAQUEST MILWAUKEE
12.2012 - 05.2014
CUSTOMER SERVICE REPRESENTATIVE - ORBIS CORPORATION
07.2012 - 10.2012
CUSTOMER SERVICE LEAD - WM BERG
08.2009 - 07.2012
UW La Crosse - Bachelor of Arts, Sociology
05.2001 -
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