Viva Webb

• Responsible for ~$8.5 million in customer assistance programs annually funded by customers, employees, shareholders, and the Duke Energy Foundation.
• Responsible for day-to-day program operations and maintaining relationships with over 300 agencies, both non-profit and government assisted agencies.
• Planned and executed numerous customer assistance pop up events promoting the customer assistance program at locations including college sporting events.
• Works closely with legal and regulatory teams on required regulatory filings and manages all funding to agencies as a result of settlements.
• Leads cross-functional team that creates annual marketing plans to increase funding for vulnerable customers as well as ensure vulnerable customers are aware of and participate in the program.
• Successfully manages ~$700k budget.
• Oversee an additional ~$1 million annual Home Energy Assistance Program in Kentucky including operations, annual filings, and reporting to the Kentucky Public Service Commission.
• One of the largest electric power holding companies in the U.S. and Fortune 150 provider of electric and gas services through six regulated utilities in six states with annual revenue of ~$30 billion.

• Responsible for advancing business objectives by aligning multi-million-dollar budget with strategic priorities, building stronger relationships with stakeholders, and showing appreciation for clients to develop new business.
• Excelled at strategic event planning and end to end logistics coordination to deliver successful events with a seamless and exceptional outcome including managing ~14k tickets annually.
• Owned, managed, and negotiated the RFP/legal process for all vendors related to business hospitality and related events.
• Ensured adherence to regulations and conducted end-of-year reporting for the proxy statement, accounting for all C-Suite, Board of Directors, legislators and other elected officials who attended games or events.
• Consistently demonstrated political acumen managing internal and external stakeholder demands.

• Spearheaded succession and individual development planning within HR talent management.
• Collaborated with HR partners to develop comprehensive annual succession plans.
• Delivered training on talent management tools for efficient online profile creation.
• Managed 360-degree feedback programs and conducted multiple HR assessments effectively.
• Coordinated HR reporting to ensure timely delivery of extensive employee data.
• Analyzed employee data to identify trends and support strategic decision-making processes.

Oversaw corporate secretary filings and maintained accurate corporate books for multiple organizations.

Managed scheduling and documentation for all DUKEPAC meetings and executive contributions.

Provided executive support to leadership in Duke Energy New Nuclear projects, ensuring project alignment.

Coordinated government affairs initiatives to enhance organizational influence and communication strategies.