Vivek Mishra

Manager

Capgemini America Inc.

Los Angeles, CA

02.2020 - Current

As Engineering Lead, I led the team in L1, L2, and L3 'Production Support and Enhancement' for a major banking client operating from multinational locations.
Spearheaded the implementation and solutioning for the integration of a third-party service ("SHAPE") with customer-facing "Single Sign-On (SSO)" payment applications to prevent them from cyberattacks.
Contributed to and played a vital role in the "Data Center Migration" for End-of-Life project from legacy on-premise to on-premise and on-premise to cloud (AWS) and OpenShift migration.
Created, designed, and implemented 'Standard Operating Procedures (SOP)' for incident management, problem management, change management, infrastructure management, information security, compliance, identity, and access management.
Expert and skilled in 'Banking & Finance' domain payment applications like Wires, Billpay, ACH, Lockbox, Positive-Pay, Controlled Disbursement etc., which are integrated with FED, CHIPS, SWIFT and NACHA payments networks.
Possess strong troubleshooting & debugging skills to find clues in logs and link it with interdependent application to find root cause (RCA) and preventive measures
Created metric dashboards in Splunk & Dynatrace tools to capture & report key performance Index (Response-time, Latency, Throughput, Error rate, CPU, application Load, Geolocation tagging, Payment processing stats etc.)
Strong knowledge and understanding in three tier WEB architecture which includes key components like Network Circuits, Firewall, Load Balancers, web & application servers (Jboss, Webspahere, Tomcat, Apache), database and third party services.
Rich experience in handling communication & managing relationship with stakeholders like Product managers, Application system managers, Vendor relationship managers etc.
Proven ability to handle & diffuse heated discussions/ calls and turn it into a solution based agreed approach.
Managed incidents, defects, and enhancements following ITIL and SDLC guidelines.
Conducted application monitoring enhancements to improve system reliability.
Oversaw change management and major incident management processes.