Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vivek Rana

Melissa,TX

Summary

Professional with deep expertise in restaurant operations management, known for driving efficiency and elevating guest experiences. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in staff training, inventory control, and budget management. Reliable leader who excels in high-pressure environments and fosters culture of continuous improvement.

Overview

1
1
Certification

Work History

DFW Senior Operations Leader/Area Rep-OFC/Trainer

Marcos Pizza
2021 - 2024
  • Conducted operational audits to determine the effectiveness of business process and efficiency of system configuration.
  • Assisted in developing GM bonus program for market.
  • Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.
  • Reduced costs through effective negotiations with vendors, securing favorable pricing for products and services used across the network of franchises.
  • Supported business growth by identifying opportunities for expansion within existing markets or entry into new ones.
  • Increased overall revenue with targeted marketing strategies tailored to local markets.
  • Utilized strong problem-solving skills to address complex challenges faced by franchisees, offering effective solutions tailored to their specific needs.
  • Train and ensure the ongoing development of field personnel through regular completion of constructive performance reviews, communication to and from with follow up, and consistent training.

Senior Area Coach

Taco Bell
2017 - 2021
  • Controlled day-to-day operations with Restaurant management strategies and effective food and labor controls.
  • Championed company culture initiatives, fostering an inclusive atmosphere where diverse perspectives were valued and encouraged.
  • Provided exceptional leadership during times of change, successfully guiding teams through transitions and restructuring efforts.
  • Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.
  • Upheld cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance.
  • Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise.
  • Worked with FOH and BOH staff to support superior service delivery.
  • Oversaw 6 restaurant business with $500,000 in monthly revenue.
  • Recruited, trained, and developed top-quality service industry talent.
  • Improved team knowledge and abilities by training each in proper procedures and standards.

Restaurant General Manager/Market Training Manager

Taco Bell
2013 - 2017
  • Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
  • Met strict quality standards, continuously monitoring food handling and safety.
  • Controlled costs with effective supply management and monitoring of food use.
  • Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures.
  • Investigated and resolved complaints regarding food quality, service, and accommodations.
  • Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.
  • Monitored employee performance and proactively corrected problems impacting team results.
  • Delivered prompt, courteous customer experiences through skilled leadership of shift team.
  • Enhanced team performance by empowering and motivating employees.
  • Helped to increase business efficiency and profitability with recommended process optimizations.
  • Motivated exceptional performance from team members, empowering staff to handle problems and seek out opportunities for improvement.
  • Onboarded, trained, and oversaw instructors handling classroom and on-the-job training.
  • Maximized success of each training initiative by creating or selecting effective training materials utilizing varying instructional approaches.
  • Served as an ambassador for the company's core values and principles during all public speaking engagements and workshops.

Assistant General Manager

Braum's Ice cream and Dairy Stores
2000 - 2013
  • Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments.
  • Maintained successful operations by overseeing 20+ employees, monitoring performance and continuously eliminating knowledge gaps.
  • Improved profits by controlling costs without sacrificing service or overhead needs.
  • Boosted productivity by removing process bottlenecks and keeping adequate resources for team needs and forecasted customer levels.
  • Assisted with all administrative needs such as recordkeeping, payroll administration, and accounts payable.
  • Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.

Education

Richland Community College

Skills

  • Team collaboration
  • Operational excellence
  • P&L management for multimillion-dollar portfolios
  • Innovation and creativity
  • Strategic planning and execution
  • Business management
  • Leadership development
  • Data-driven decision making
  • Staff training and development

Certification

Certified ServSafe Proctor

Timeline

DFW Senior Operations Leader/Area Rep-OFC/Trainer

Marcos Pizza
2021 - 2024

Senior Area Coach

Taco Bell
2017 - 2021

Restaurant General Manager/Market Training Manager

Taco Bell
2013 - 2017

Assistant General Manager

Braum's Ice cream and Dairy Stores
2000 - 2013

Richland Community College

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Vivek Rana