Vivek Tomer
Mason,OH
Summary
Seasoned Agile Product Owner with a proven track record at Anthem, adept in driving CRM enhancements and Salesforce platform migrations, resulting in operational efficiencies. Skilled in Oracle and team facilitation, I spearheaded significant projects that boosted sales and streamlined processes, demonstrating a keen ability to translate complex requirements into actionable roadmaps.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Agile Product Owner
Anthem
Ohio
09.2014 - Current
- Act as the Agile Product Owner for the CRM Support team, assisting Sales and Marketing projects, driving success for Anthem Medicare projects
- Working on a new Salesforce platform, application tracking, Backend system covering 1500+ Sales and end users. Supporting our telephony vendors and creating processes for them to support our sales team.
- Spearheaded the CRM migration from Siebel to Salesforce in 2022, and led the integration of Salesforce with enterprise and vendor systems, which improved operational efficiency.
- Implemented new Salesforce and Siebel features, helping to increase sales, reduce end user support, and be more compliant.
- Partnered with IT and Sales leadership to drive and manage the solution development process, and ensure that the product and vision of the Sales team are engineered and implemented.
- Enhanced production support for the Salesforce and Siebel CRM systems for the Medicare field sales and Telesales team by process improvement and improving user-centric designs.
- Collaborated with the Sales and IT teams to drive a successful Medicare product launch, resulting in an average increase in sales.
- Works directly with the development teams, conducts stand-ups, and sprint planning, ensuring that the work performed meets customer expectations.
- Works with Telesales, Vendor, and Field Sales Managers, and Sales Agents who work on Salesforce and Siebel CRM tools to drive process improvements in an agile development environment.
- Collaborated with development teams to discover and deliver the best solution to the market, presented by the product team lead and the business.
- Working within an Agile framework to deliver your product in fortnightly sprints, prioritizing your development team’s work with Scrum or Kanban.
- Responsible for creating the documentation and leading multiple projects, which enhance the growth of the sales team.
- Partner with business owners (BO) and subject matter experts (SMEs) to define the product backlog, prioritize features, and address bugs according to market value and business needs.
Product Owner
CoStrategix
Ohio
04.2014 - 09.2014
- Company Overview: CoStrategix is a software development company located in Cincinnati, USA.
- Developed dashboards in Jira to track team velocity, manage the backlog, and check sprint progress, which helped in decision-making and improved the project cycle.
- Worked with the client, Solution Architects, and Project Managers to conduct an in-depth requirements gathering session with 100+ stakeholders, gather user and business requirements, and perform use case analysis, and write use case documentation.
- Assists in writing proposals, contracts, and work orders. Facilitated spring planning, retrospectives, daily stand-ups, ensuring clear communication and alignment among team members, which will increase team productivity.
Business Analyst Sr.
WellPoint
Ohio
04.2011 - 04.2014
- Company Overview: WellPoint is a major U.S. health insurance provider and a subsidiary of the insurance giant Anthem.
- Optimized retention projects, designed and executed the retention campaigns, and managed the report to see the progress and effectiveness of those campaigns.
- Improved the existing reporting and data process by automating the reports and reducing the manual touch in the process.
- Developed and managed automated outbound call programs through an internal HPA team and outside vendor to retain members, including data processes, analysis, and budget management.
- Maintained daily, weekly, and monthly reports on department analytics to measure success, and created a reporting process for AEP through Siebel.
- Created in-house access tools for data supply and data warehousing.
- Identify areas of improvement through data analysis, industry knowledge, and collaboration.
- WellPoint is a major U.S. health insurance provider and a subsidiary of the insurance giant Anthem.
Business Systems Analyst
Syntel, Inc
SLC, USA
02.2011 - 04.2011
- Lead business analysis, business process improvement, gathering requirements, and quality assurance functions on web-based and compliance-based Dodd-Frank reporting projects.
- Led the delivery and upgrading of a strategic reporting support system, CRA Wiz, via a web portal that utilized a CRA summary data mined from multiple reporting data warehouses, enabling better data analysis.
- Created BRD, process flows, technical and functional documents as per the needs and scope of projects by following standard practices.
Business Systems Analyst Sr
WellPoint & Express Scripts Migrations
09.2010 - 01.2011
- Worked on projects such as R10 corporate member portal redesign, ESI migration for Facets, NASCO, ACES, Qcare, Medicare (Senior) and Long-term Eligibility Project
- Testing lead in the planning, development, coordination and presentation of specific testing needs
- Developed Test scenarios using business knowledge, requirements, and design documents for R10- ESI migrations and Long-term Eligibility for all the health backends
- Created test plan documents and test cases for migration and End to End testing as well
- Identified and reported Quality Assurance, testing issues, and test defects using ClearQuest
- Reduced the ongoing issues by working with vendors from migration releases or production issues which do not allow our members to fully access the application
- Providing the required test data for the developers in order to fix the defects
- Assisted in resolving some defects with my experience and knowledge of the product
Business Analyst II
Skolix Inc.
03.2008 - 07.2010
- Worked with this client as a Lead Business Analyst for the member enhancement project (2008) and R10 (2009-10) – launching an infrastructure to the anthem.com and R10 - ESI migrations from the PBM services and various different health backend regions like WGS, Facets
- Analyzed and documented the system specifications, business requirements and detailed design of project using RequisitePro for full understanding of the business process from the business users like Product and project managers
- Performed GAP Analysis for R10 Project, designed new process flow and documented the business process and various business scenarios
- Created and updated project status, requirements, and diagrams using RUP methodology
- Worked on MS Visio for creating diagrams like Use Case Diagrams, Activity Diagrams, Business Flow Diagrams and Data Flow Diagrams for project documentation
- Participated in JAD sessions with client and technical group to define business requirements
- Interacted with the SMEs in design, development and incorporation of enhancements for formulating the R10 Project
- Used Clear Quest for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible workflow process
Technical Analyst
Yahoo
CA, USA
11.2007 - 02.2008
- Conducted inventory management applications deployment
- The project involved software which controls the procurement process from multiple vendor requests through approval cycles to order placement
- Collaborated with Development and QA Team in completing detail design documents and prepare the system test plan, generate test scripts, and participated in trouble shooting, I/O data mapping and Impact assessment
Education
Master’s in Engineering Management -
Florida institute of Technology
FL, USA01.2007
Bachelor of Engineering -
Vasantrao dada Institute of Technology
India01.2004
Skills
- Oracle
- Microsoft Access
- SQL
- OBIEE
- Siebel
- Business Objects
- SBI
- Test Director
- Load Runner
- Quality Center
- Rational Clear quest
- Microsoft Suite
- Word
- Excel
- PowerPoint
- Visio
- Outlook
- SAP Crystal reports
- Siebel SmartScript
- PBM
- Agile
- RUP
- Lean IT
- Six Sigma
- Software development lifecycle
- Roadmap strategy
- Team facilitation
- Requirements elicitation
- Agile framework expertise
- Product backlog management
Certification
- Certified Product Owner (CPSO), SAFe
- Certified SAFe 5.0 Agilist, SAFe
Accomplishments
- Received above and beyond award multiple times for outstanding yearly performances.
References
References available upon request.
Timeline
Agile Product Owner
Anthem
09.2014 - Current
Product Owner
CoStrategix
04.2014 - 09.2014
Business Analyst Sr.
WellPoint
04.2011 - 04.2014
Business Systems Analyst
Syntel, Inc
02.2011 - 04.2011
Business Systems Analyst Sr
WellPoint & Express Scripts Migrations
09.2010 - 01.2011
Business Analyst II
Skolix Inc.
03.2008 - 07.2010
Technical Analyst
Yahoo
11.2007 - 02.2008
Master’s in Engineering Management -
Florida institute of Technology
Bachelor of Engineering -
Vasantrao dada Institute of Technology
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