Summary
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Viveka Alva

Orlando

Summary

Dynamic and results-driven professional with extensive experience as a Host at King Crab Orlando. Bilingual in Spanish, I excel in customer service and conflict resolution, ensuring guest satisfaction and compliance with health regulations. Proven ability to manage reservations and lead teams effectively, contributing to a welcoming, cozy dining environment and experience!

Work History

Host

King Crab Orlando
Orlando
04.2025 - Current
  • Greeting guests upon arrival.
  • Serving as the point of contact for resolving guest complaints or special requests.
  • Processing payments from customers using a POS system.
  • Ensuring compliance with health and safety regulations within the restaurant.
  • Maintaining the cleanliness of the lobby area, including wiping down tables and chairs.
  • Performing light administrative duties, such as filing documents and taking messages.
  • Inspected dining areas for any damages or defects.
  • Balancing cash drawers at the end of each shift.
  • Resolving customer service and food-related issues to maintain guest satisfaction.
  • Serving tables, ensuring their needs are met satisfactorily.
  • Scheduling reservations and notified servers and managers of large groups to prepare seating in advance.

Education

High School Diploma -

Nuestra Señora Del Carmen - Carmelitas
Lima, Perú
12-2024

Skills

  • Bilingual (native Spanish speaker)
  • Customer service
  • POS operation
  • Reservation management
  • Conflict resolution
  • Health compliance
  • Team collaboration
  • Leadership

Accomplishments

  • Received reward points for excellent performance.
  • Received reward points for zero tardiness.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Host

King Crab Orlando
04.2025 - Current

High School Diploma -

Nuestra Señora Del Carmen - Carmelitas