Viveka Teran
5174 NE 3rd Ct Apt.2,FL
Summary
Dynamic sales associate with proven expertise at Home Depot, excelling in customer service and sales strategies. Achieved consistent monthly sales targets by building rapport and leveraging product knowledge. Reliable team player skilled in problem-solving, enhancing customer retention through effective communication and conflict resolution. Passionate about fostering positive relationships and driving results.
Overview
17
17
years of professional experience
6
6
Certifications
1
1
Internation law, Business law, Real Estate law and Immigration l
Work History
Sales Associate
CITY FURNITURE
04.2021 - 03.2025
Sales Associate
Home Depot
10.2015 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Daycare Teacher
Fe Y Alegria School
09.2008 - 07.2014
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Administered assessments for developmental milestones, identifying areas of growth or concern to address promptly.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Implemented curriculum to enhance classes with learning-focused activities.
- Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
- Assisted in the design of an updated curriculum to better align with early childhood education standards.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
- Promoted physical health and well-being of children by incorporating daily physical activities and teaching about healthy eating habits.
- Engaged children in environmental awareness activities, instilling sense of responsibility for nature.
- Cultivated love for reading in children by organizing regular storytime sessions and discussions.
- Fostered safe and nurturing environment for children, setting stage for positive learning experiences.
- Strengthened team collaboration by sharing effective teaching practices and resources with colleagues.
- Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
- Conducted regular safety drills, ensuring children knew how to respond in emergency situations.
- Utilized creative teaching strategies to engage students in classroom.
- Supported students in developing self-esteem and self-confidence.
- Encouraged use of technology to support student learning.
Education
High School Diploma - Science
Assumption Academy
Miami, FLBachelor In Science And Law School -
Universidad Santa Maria
Caracas, Venezuela 11.1985
Associate Degree In Child Education -
City Literary Institute
Halbourn, London07.1979
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Verbal/written communication
- Cash register operation
- Sales expertise
- Complex Problem-solving
Languages
Spanish, English, Italian, French
Full Professional
Certification
Real Estate
Morgage loan originator
Translator
Public Notary
Child Educator
FHA AND CNA
RED CROSS VOLUNTAIR
Timeline
Sales Associate
CITY FURNITURE
04.2021 - 03.2025
Sales Associate
Home Depot
10.2015 - 06.2020
Daycare Teacher
Fe Y Alegria School
09.2008 - 07.2014
High School Diploma - Science
Assumption Academy
Bachelor In Science And Law School -
Universidad Santa Maria
Associate Degree In Child Education -
City Literary Institute
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