Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vivi Nguyen

Atlanta,GA

Summary

An aspiring technology professional is currently pursuing a Bachelor's degree in Computer Information Systems at Georgia State University. With over 5 years of experience in sales and customer relations, a logical and results-driven approach to optimizing business objectives is brought. Possessing technical proficiency and analytical problem-solving skills, there is excitement to apply the acquired skills and passion for relationship-building in a dynamic IT environment.

Overview

4
4
years of professional experience

Work History

Assistant Manager of Operations

Nail Land
10.2022 - Current
  • Boosted Nail Land's Google rating from 3.5 to 4.1 within six months through exceptional customer service and marketing.
  • Initiated and managed successful marketing campaigns, increasing client acquisition and retention by 10%.
  • Utilized Microsoft Office suite for daily administrative tasks, scheduling, and record-keeping, showcasing proficiency in office software.
  • Implemented and maintained salon's POS system, handling transactions, tracking inventory, and generating reports.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Sales Team Member

Mayweather Boxing + Fitness
06.2020 - 09.2022
  • Assisted in securing over 500 accounts within two years
  • Negotiated and closed sales contracts for both one-time services and long-term memberships, demonstrating effective sales and contract negotiation abilities.
  • Provided in-depth product knowledge and technical information to clients, establishing credibility and trust.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Utilized CRM (Customer Relationship Management) software to manage and track customer interactions, sales leads, and client information
  • Assisted in development and execution of marketing initiatives, incorporating digital platforms and data analytics tools to track campaign effectiveness.

Team Member

Chick-fil-A
07.2019 - 09.2020
  • Assisted in implementing technology initiatives, such as mobile ordering systems and customer loyalty programs
  • Participated in regular team training on new technologies and software updates, showcasing adaptability and commitment to staying current with advancements.
  • Collaborated with management to report and resolve any technical issues, demonstrating problem-solving skills and attention to detail.
  • Utilized Microsoft Office applications for various administrative tasks, showcasing proficiency in office software.

Education

BBA - Computer And Information Sciences

Georgia State University
Atlanta, GA
05.2024

Skills

Customer Service:

  • Verbal and Written Communication
  • Customer Relations
  • Closing and Contract Negotiations

Organization and Management:

  • Managing Operations and Efficiency
  • Business Development
  • Project Management

Software Proficiency:

  • Tableau
  • Microsoft Office Suite Expertise
  • CRM Software
  • Python Proficiency
  • Adobe Creative Suite Expertise

Sales:

  • Point of Sale (POS) System Operations
  • Lead Generation
  • Effective Customer Upselling

Languages

Vietnamese
Professional Working
Spanish
Limited Working

Timeline

Assistant Manager of Operations

Nail Land
10.2022 - Current

Sales Team Member

Mayweather Boxing + Fitness
06.2020 - 09.2022

Team Member

Chick-fil-A
07.2019 - 09.2020

BBA - Computer And Information Sciences

Georgia State University

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Vivi Nguyen