Vivi Oktawati
Pasadena,CA
Summary
Dedicated Server experienced in relationship building and time management within fast-paced restaurant environments. Delivered exceptional service by efficiently managing diverse tables and addressing customer needs, fostering satisfaction and loyalty. Leveraged strong communication, adaptability, and conflict resolution skills to ensure seamless dining experiences.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Server
Server Jobs
Los Angeles, California
09.2024 - Current
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served meals and beverages using proper table service standards
- Checked guest satisfaction and resolved service concerns quickly
- Processed payments through point-of-sale register and cash drawer
- Coordinated with kitchen staff on order timing and special requests
- Cleaned tables and reset dining areas for next guests
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Server Jobs
Seattle, Washington
09.2019 - 08.2024
- Greeted guests at Server Jobs dining floor and presented menus
- Took food and drink orders with accurate communication
- Served meals and beverages using proper table service standards
- Monitored guest satisfaction during service and resolved service concerns quickly
- Processed payments through point-of-sale register and cash drawer
- Refilled water, condiments, and table settings throughout service
Education
Bunda Mulia
Indonesia, IndonesiaSkills
Dedicated Server experienced in relationship building and time management within fast-paced restaurant environments Delivered exceptional service by efficiently managing diverse tables and addressing customer needs, fostering satisfaction and loyalty Leveraged strong communication, adaptability, and conflict resolution skills to ensure seamless dining experiences
Dedicated Server experienced in relationship building and time management within fast-paced restaurant environments Delivered exceptional service by efficiently managing diverse tables and addressing customer needs, fostering satisfaction and loyalty Leveraged strong communication, adaptability, and conflict resolution skills to ensure seamless dining experiences
Languages
Indonesian
Professional
English
Limited
Timeline
Server
Server Jobs
09.2024 - Current
Server
Server Jobs
09.2019 - 08.2024
Bunda Mulia