Summary
Overview
Work History
Education
Skills
Timeline
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VIVIA COOPER

Sunrise,FL

Summary

Highly motivated and customer focused professional with over 10 years of experience delivering exceptional service across diverse industries. Known for my ability to resolve complex customer inquiries with a friendly, empathetic approach while maintaining efficiency. My strong communication skills, problem-solving abilities, and attention to detail ensure that I consistently exceed customer expectations and contribute to brand loyalty. Passionate about creating positive experiences, I am eager to bring my dedication and expertise to a dynamic customer service team.

Overview

8
8
years of professional experience

Work History

Interpreter

LanguageLine Solutions
12.2021 - Current
  • Fluent in Portuguese and English, with a strong ability to interpret in real-time settings
  • Experience providing interpretation services for public events and conferences
  • Over 3 years of interpretation experience in medical settings
  • Collaborated with legal professionals during court hearings, ensuring accurate and confidential communication
  • Developed specialized glossaries to enhance interpretation quality in technical fields such as engineering and medical

Collections Specialist

Youfit Health Clubs
09.2020 - 04.2021
  • Managed a portfolio of delinquent accounts, achieving a 30% recovery rate within six months
  • Developed and implemented effective collection strategies that reduced aging receivables by 25%
  • Collaborated with cross-functional teams to resolve customer disputes and enhance satisfaction, resulting in a 15% decrease in complaints
  • Trained and mentored new collection agents, increasing team efficiency and performance
  • Participated in regular training sessions to stay updated on industry trends and legal changes affecting debt collection

Receptionist

Magnum Appliances
09.2019 - 08.2020
  • Managed front desk operations including greeting visitors, answering phones, and scheduling appointments
  • Provided excellent customer service by addressing inquiries and resolving issues promptly
  • Maintained accurate filing systems and organized office supplies to ensure smooth office operations
  • Handled incoming and outgoing mail, including packages and courier services
  • Performed data entry and maintained the integrity of client databases
  • Communicated effectively with team members to improve workflow and productivity
  • Assisted in training new staff on office procedures and software applications

Barista

Starbucks
08.2017 - 07.2019
  • Provided excellent customer service in a high-volume café environment
  • Prepared a variety of coffee beverages and specialty drinks according to recipes
  • Managed cash register operations and handled financial transactions accurately
  • Maintained cleanliness and organization of the café and workstations
  • Trained new baristas on coffee preparation techniques and customer service skills

Education

College Degree - Medical Assisting

Florida Career College
07.2022

High school or equivalent - GED

Brookshire International Academy

Skills

  • Effective communication
  • Problem-solving
  • Time management
  • Active listening
  • Empathy
  • Attention to detail
  • Teamwork
  • Customer-oriented attitude
  • Conflict resolution
  • Adaptability
  • Tech Savviness
  • Fluent bilingualism
  • Client support
  • Professional ethics
  • Client confidentiality

Timeline

Interpreter

LanguageLine Solutions
12.2021 - Current

Collections Specialist

Youfit Health Clubs
09.2020 - 04.2021

Receptionist

Magnum Appliances
09.2019 - 08.2020

Barista

Starbucks
08.2017 - 07.2019

High school or equivalent - GED

Brookshire International Academy

College Degree - Medical Assisting

Florida Career College

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VIVIA COOPER