Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vivian Acosta

El Paso

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in medication dispensing and customer service. Proven ability to enhance patient satisfaction through effective problem-solving and insurance billing. Recognized for optimizing pharmacy workflow and fostering team collaboration, contributing to increased operational efficiency and improved patient care.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled at Skill with dedication to efficiency and accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Toys Associate

Walmart
05.2017 - 11.2017
  • Enhanced customer satisfaction by providing personalized toy recommendations based on age, interests, and skill levels.
  • Conducted regular safety checks on toy displays, ensuring that all products met company and regulation standards for quality and safety.
  • Contributed to team sales goals by upselling related products and promoting current promotions.
  • Assisted in inventory management by conducting regular stock checks and reporting discrepancies to supervisors.
  • Handled returns and exchanges with professionalism, adhering to company policies while maintaining positive customer relationships.

Cashier

Family Dollar
07.2019 - 11.2019
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.

Cashier

Wingstop
02.2018 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Peter Piper Pizza Inc
12.2018 - 05.2019
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Assistant Manager

Family Dollar
11.2019 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Designated Hitter

Walgreens
07.2020 - 11.2022
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
  • Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
  • Boosted employee morale by consistently demonstrating enthusiasm in daily tasks and interactions with colleagues.
  • Maintained up-to-date knowledge of product offerings, enabling effective recommendations to customers based on their needs.
  • Processed returns and exchanges with professionalism and attention to detail, ensuring customer satisfaction.

Pharmacy Technician

Walgreens
11.2022 - 08.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Senior Certified Pharmacy Technician

Walgreens
08.2023 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
  • Supervised Number pharmacy technicians and coordinated day-to-day assignments.
  • Restocked automated medication dispensing equipment.
  • Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
  • Answered patients' questions and troubleshot prescription issues.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed medication orders.
  • Prepared bottle labels.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles in System to include current information such as medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Collected co-payments or full payments from customers.

Education

Americas High School
El Paso, TX
05.2016

Skills

  • Immunization administration
  • Problem-solving skills
  • Insurance billing
  • Insurance verification
  • Medication dispensing
  • Customer service
  • Customer assistance
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Cash register systems
  • Payment processing
  • Product restocking
  • POS system operations

Certification

Immunization Certified

Cpr certified

Languages

Spanish
Native or Bilingual

Timeline

Senior Certified Pharmacy Technician

Walgreens
08.2023 - Current

Pharmacy Technician

Walgreens
11.2022 - 08.2023

Designated Hitter

Walgreens
07.2020 - 11.2022

Assistant Manager

Family Dollar
11.2019 - 06.2020

Cashier

Family Dollar
07.2019 - 11.2019

Cashier

Peter Piper Pizza Inc
12.2018 - 05.2019

Cashier

Wingstop
02.2018 - 12.2018

Toys Associate

Walmart
05.2017 - 11.2017

Americas High School

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Vivian Acosta