Vivian Alvelo
Jesup
Summary
Dynamic professional with proven expertise in customer service and team leadership at American Lube Fast. Recognized for enhancing operational efficiency and accuracy in cash handling. Skilled in budgetary planning and workforce management, fostering strong client relationships while ensuring confidentiality and exceptional service. Committed to driving success through effective decision-making and organization.
Overview
17
17
years of professional experience
Work History
Assistant Manager
American Lube Fast
03.2024 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Office Manager
Wayne County D.U.I School
01.2012 - 09.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Sales Associate
Jesup Wireless
05.2008 - 06.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Altamaha Technical College
Jesup, GA06-2010
Skills
- Customer service
- Customer relations
- Money handling
- Team leadership
- Decision-making
- Budgetary Planning
- CRM and office management software
- Data entry
- Accounts payable and receivable
- Workforce Management
- Expense reporting
- Proposal writing
- Scheduling and calender management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
American Lube Fast
03.2024 - 04.2025
Office Manager
Wayne County D.U.I School
01.2012 - 09.2021
Sales Associate
Jesup Wireless
05.2008 - 06.2010
GED -
Altamaha Technical College
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