VIVIAN AMAKYE
St Louis,MO
Summary
Information Systems professional with practical experience in IT Support, cybersecurity practices, and access management. Skilled in troubleshooting user issues, supporting identity and access reviews, documenting security controls, and assisting with risk and compliance activities. Experienced in maintaining secure system operations, preparing audit-ready evidence, and supporting policy and procedure updates. Currently advancing knowledge through Security+ and CGRC to deepen expertise in security governance and risk management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Data Clerk / IT Support
National Health Insurance Authority
01.2021 - 01.2022
- Entered and validated member records ensuring accuracy and completeness.
- Assisted staff in resolving application and access problems.
- Supported reporting tasks and maintained high data quality.
- Provided basic troubleshooting for system-related issues.
Education
Master of Science - Information Systems
Saint Louis University
12.2025
Bachelor of Science - Information Technology
University of Energy and Natural Resources
Ghana01.2021
Skills
- IT Support & Troubleshooting
- Cybersecurity & Information Protection
- Identity & Access Management (IAM)
- Risk Management & Control Testing Support
- Incident Response & Investigation Basics
- Data Analytics & Reporting (Power BI, Excel)
- JIRA ServiceNow GitHub SQL
- Communication Documentation Cross-Team Support
- JIRA
- RSA Archer
- ServiceNow
- Power BI
- RStudio
- Microsoft Excel / Google Sheets
- GitHub
- SQL
- Operating Systems: Windows, Linux, macOS
- Tools & Platforms: Power BI, Excel, SQL, GitHub, ServiceNow, JIRA, RSA Archer
- Security Tools: Risk Mitigation, Threat Identification, Control Testing Support
- Collaboration: Teams, Zoom, Slack
Certification
- CompTIA Security+ (In Progress)
- CGRC / CAP (In Progress)
Timeline
Data Clerk / IT Support
National Health Insurance Authority
01.2021 - 01.2022
Bachelor of Science - Information Technology
University of Energy and Natural Resources
Master of Science - Information Systems
Saint Louis University