Vivian Amaya
San Antonio,TX
Summary
Dynamic manager with a proven track record at Ttmsi, excelling in operations management and customer service. Enhanced productivity by mentoring teams and implementing innovative processes. Achieved a 20% increase in customer satisfaction through strategic relationship building. Skilled in training, team management, and fostering a positive work environment.
Customer-focused professional with successful 13-year career in customer sector. Dynamic successful applying all managerial in busy business environment.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. and handling of large sums of cash handing on a daily basis.
Overview
34
34
years of professional experience
Work History
Manager/Supervisor
Ttmsi
07.2012 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Mentored team members, fostering skill development and enhancing productivity.
- Implemented process improvements, streamlining workflows for increased efficiency.
- Coordinated resource allocation to optimize operational performance and reduce downtime.
- Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
Manager/Key Holder
Dollar General Market
03.2009 - 07.2012
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new employees on customer service standards and operational practices.
- Managed inventory control processes, resulting in improved stock availability and reduced shrinkage.
- Developed promotional displays to enhance product visibility and drive sales performance.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Increased customer loyalty by delivering superior service and addressing concerns promptly and professionally.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
Manager/Cashier
ColorInc
09.2000 - 05.2010
- Supervised cash handling processes, ensuring accuracy and compliance with company policies.
- Trained and mentored team members on effective customer service techniques and cash management procedures.
- Streamlined checkout operations, reducing wait times while enhancing customer satisfaction levels.
- Implemented inventory control measures to minimize discrepancies and optimize stock levels at registers.
- Coordinated scheduling for cashier staff, ensuring adequate coverage during peak periods to enhance operational efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty among patrons.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Manager/Cashier
TicToc Too
01.1992 - 06.2000
- Analyzed daily sales reports to identify trends and inform strategic decisions for improved revenue generation.
- Developed training materials for onboarding new cashiers, emphasizing best practices in cash handling and customer engagement.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Led cashiers and associates in providing thoughtful customer service.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
Education
High School Diploma -
Highlands High School
San AntonioSkills
- Training and mentoring
- Team management
- Innovation and creativity
- Staff development
- Customer service
- Attention to detail
- Operations management
- Processes and procedures
- Positive attitude
- Teamwork
- Schedule management
- Sales strategy
Timeline
Manager/Supervisor
Ttmsi
07.2012 - Current
Manager/Key Holder
Dollar General Market
03.2009 - 07.2012
Manager/Cashier
ColorInc
09.2000 - 05.2010
Manager/Cashier
TicToc Too
01.1992 - 06.2000
High School Diploma -
Highlands High School