Vivian Arciaga
Cantonment,FL
Summary
Board-certified Pharmacy Technician with eight years of experience in retail and hospital outpatient settings. Has a strong background in technology-related roles with CHCS, AHLTA, and the Genesis system. Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced, high-volume settings. Strong interpersonal and multitasking abilities. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient, customer service-oriented, and well-organized with a solid understanding of pharmacy operations and regulations. Proficient in managing controlled substance inventory, performing narcotic medication audits with CSIB personnel, and maintaining meticulous records. Focused Pharmacy Technician Supervisor offering many years of experience and track record of excellence in leading high performing teams in fast-paced retail environments. Accomplished in filling prescriptions with expert precision. Proven mentor of new and established pharmacy technicians.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Department of Defense, United States Navy
FPO, AP
01.2022 - 09.2024
- Primary sole pharmacy technician for a busy satellite clinic.
- Despite not having an on-site pharmacist at the satellite clinic, I work side-by-side with 15 providers in preparing prescription orders and verifying them through telepharmacist.
- Manage outpatient pharmaceutical needs for 15 providers and process over 120 prescriptions per day and over 780 prescriptions per week with 99.9 percent accuracy.
- Verified accuracy of patient information on prescription orders.
- Flagged potential side effects and allergies to prescribed medications for patients. Leveraged database to confirm validity of prescriptions, patient data, and drug side effects.
- Asses workload volume throughout the day, identify backlogs, and make staffing adjustments as needed to meet organizational goals.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Identify areas of duplication of efforts and develop solutions to streamline processes, reduce waste, cost savings, and improve patient care.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained pharmacy inventory by restocking shelves with medications and supplies, including controlled substance medications.
- Maintained records of controlled substances dispensed according to state regulations.
- Responsible for organizing and assisting the pharmacy technician team to ensure assigned tasks are timely and accurately completed for their specific program areas.
- Coordinate day-to-day maintenance and operation of pharmacy area equipment and automation.
- Promote harmonious relationships within the work environment and support the needs of the team and customer.
- Performed administrative duties such as filing, data entry, answering phones.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Resolved customer complaints regarding product quality or quantity issues.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Entered patient profile information into computer systems accurately and completely.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Assist in training and orientating new and existing pharmacy technicians and students on policy and procedures.
- Identify and report developmental and training needs to ensure safety and quality control for their program area.
- Develop training schedules and assist in maintaining documentation for all pharmacy technicians and students.
- Effectively evaluate pharmacy activities to assist management in obtaining short- and long-range objectives and goals.
- Assist in the development of policies and procedures, participate in goal planning, and quality improvement activities.
- Assist in preparation of national, local, and special accreditations of pharmacy service. (Joint Commission, Inspector General, Controlled Substance Inspections, Drug Enforcement Agency). This includes documentation record updates, development of specific training, and preparation of staff, and compliance with policy and procedures.
- Proactively evaluate and analyze data for self-driven (independent) performance improvement projects, workload analysis, and statistical reports.
Certified Pharmacy Technician
Walmart Neighborhood
Pensacola, FL
03.2017 - 06.2018
- Provided medication and other healthcare products to customers accurately and efficiently.
- Verified accuracy of patient information on prescription orders.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained records of controlled substances dispensed according to state regulations.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Resolved customer complaints regarding product quality or quantity issues.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received, reviewed, dispensed, and labeled over 100 prescriptions daily.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Verified and filled over 100 prescriptions per day in a busy retail pharmacy setting.
- Verified and filled medications for up to 80 patients per day, maintaining 100% accuracy.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Education
Associate of Science - Pharmacy Technician
Virginia College of Pensacola
Pensacola, FL06-2017
Skills
- Primary Sole Technician for busy Satellite Clinic
- Managed Outpatient pharmacy for 15 providers and over 120 prescriptions per day and 780 prescription per week with minimal to zero discrepancies
- Pay attention to details, verifying medication with provider and Pharmacist to ensure patient safety
- Time efficient management of Pharmacy operations
- FDA and HIPAA compliance
- Problem-solving skills
- Pharmaceutical Calculations
- Aseptic and Sterile Techniques
- Medication Compounding
- Insurance Billing
- Workflow Optimization
- Inventory and restocking of medications and supplies
- Controlled Substance Medication Inventory Control
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- FL Driver's License
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
Timeline
Certified Pharmacy Technician
Department of Defense, United States Navy
01.2022 - 09.2024
Certified Pharmacy Technician
Walmart Neighborhood
03.2017 - 06.2018
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- FL Driver's License
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
Associate of Science - Pharmacy Technician
Virginia College of Pensacola
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