VIVIAN ARMSTRONG
STERLING,US
Summary
Office Administrator with extensive experience at Indotronix-BAE Systems, specializing in mail handling and records management. Proven ability in data entry and customer service, ensuring operational efficiency and accurate record-keeping. Strong organizational skills and attention to detail contribute to successful outcomes in high-pressure environments. Demonstrated multitasking capabilities while managing visitor interactions, phone operations, and staff requests.
Overview
6
6
years of professional experience
Work History
Office Administrator for all Bankruptcy Courts
Indotronix- Bae Systems (Contractor)
Sterling, US
04.2025 - 05.2025
- Processed return mail within the deadlines, as communicated by the lead mail processor, as needed.
- Provide clerical support for return mail processing.
- Mail retrieval for the mailroom, sort, count and bundle mail by #10, 6x9 and 9x12 envelope size.
- Scan Mail pieces.
- Performed clerical duties such as photocopying, faxing and scanning documents.
RECORDS CLERK
Cunningham Home Improvement
Remote
02.2023 - 03.2024
- Answered phones to assist with service requests.
- Assisted customers by providing confirmation, answering questions, and offering general information.
- Scanned and uploaded paper documents to create digital copies.
- Checked data to ensure information was entered properly.
RECORDS CLERK
Loudoun County DFS
Leesburg, US
10.2021 - 01.2022
- Company Overview: (Contractor)
- Created and maintained records management system.
- Purged old files and updated new files with new purge dates.
- Retrieved information from the filing system when requested.
- Scanned and uploaded files to create digital copies of physical records.
- Performed data entry tasks.
- Disposed of purge files to Iron Mountain Company.
- Processed copies of incoming and outgoing physical correspondence.
- (Contractor)
MAILROOM CLERK/RECEPTIONIST
1Rivet (TNS)
Reston, US
12.2018 - 09.2021
- Company Overview: (Contractor)
- Prepared UPS and FedEx parcels for shipment.
- Delivered packages to staff.
- Prepared and sorted mail for delivery to staff and post office.
- Repaired printers when jammed and added toner as needed.
- Answered 10-line switchboard and transferred calls to the appropriate person.
- Restocked kitchen pantry.
- Ordered office supplies.
- Operated Pitney Bowes postage meter.
- (Contractor)
MAILROOM COORDINATOR
Oracle
Reston, Virginia
11.2018 - 01.2019
- Prepared UPS and FedEx parcels for shipment.
- Tracked and delivered parcels using a PDA system.
- Coordinated daily mail distribution for global teams across multiple departments.
- Managed shipping and receiving processes to ensure timely deliveries.
- Maintained accurate records of all shipments and deliveries for compliance purposes.
- Prepared bulk orders for shipping labels, envelopes, and other mailing materials.
Education
High School Diploma -
South Lakes
Reston, VA06-1985
Skills
- Customer service and support
- Microsoft Word proficiency
- Data entry and management
- Office administration
- Document organization
- Records maintenance
- Mail handling
- Administrative assistance
- Filing systems
- Reception duties
- Telephone reception
- Front desk operations
- Organizational skills
- Attention to detail
- Time management
- Clerical support
- Document scanning
- Customer service
- Greeting customers
- Excellent phone demeanor
- Multi-Line Systems
- Multitasking Abilities
Timeline
Office Administrator for all Bankruptcy Courts
Indotronix- Bae Systems (Contractor)
04.2025 - 05.2025
RECORDS CLERK
Cunningham Home Improvement
02.2023 - 03.2024
RECORDS CLERK
Loudoun County DFS
10.2021 - 01.2022
MAILROOM CLERK/RECEPTIONIST
1Rivet (TNS)
12.2018 - 09.2021
MAILROOM COORDINATOR
Oracle
11.2018 - 01.2019
High School Diploma -
South Lakes
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