Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivian Berger

Kalkaska,MI

Summary

My employment history has focused on two main avenues, customer service and office procedures. Each of the employment opportunities that I chose in my life have challenged me. Taught me a skill I did not possess when I began, and gave me a chance to excel. This is when I am at my best.

Overview

34
34
years of professional experience

Work History

Budtender and Receptionist

Pincanna
01.2020 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flower, concentrates and edibles in fast-paced environment. Guiding clients through which products best fit their needs.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.

Self Employed Sales Representative

The Parts Book Inc
01.2000 - 01.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Client invoicing
  • Collections


Assistant Manager

DEB
06.1996 - 06.1998
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Receiving of all new inventory
  • Reconciling of cash drawer
  • Evening bank drops

Head Waitress and New Hire Training

Country Kitchen Restaurant
03.1991 - 06.1996
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Greeted new customers, discussed specials, and took orders.
  • Trained staff members on use of POS system.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.

Education

High School Diploma -

Watertown Senior High School
Watertown, MN
05-1976

Skills

  • Product knowledge expertise
  • Sales proficiency
  • Counting money
  • Promotions and discounts
  • POS system operation
  • Cash handling experience
  • Customer service
  • Product knowledge
  • Attention to detail
  • Team cooperation
  • Building customer loyalty
  • Friendly and helpful
  • Organization
  • Reliable and responsible
  • Strong communication and interpersonal skills
  • Honest and dependable
  • Cash handling
  • Excellent written and verbal communication
  • Merchandise recommendations
  • Computer proficiency and Microsoft office

Timeline

Budtender and Receptionist

Pincanna
01.2020 - Current

Self Employed Sales Representative

The Parts Book Inc
01.2000 - 01.2020

Assistant Manager

DEB
06.1996 - 06.1998

Head Waitress and New Hire Training

Country Kitchen Restaurant
03.1991 - 06.1996

High School Diploma -

Watertown Senior High School

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Vivian Berger