Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Richardson

The Bronx,NY

Summary

Proven leader and problem-solver, adept at supervising staff and enhancing customer satisfaction, as demonstrated at Mercalis Corporate. Skilled in resolving issues efficiently, with a track record of exceeding performance metrics. Expertise in maintaining detailed records and collaborating for product improvements. Showcases a blend of technical proficiency and exceptional interpersonal abilities.

Overview

9
9
years of professional experience

Work History

Mercalis Corporate

Shamyra Bowers
07.2020 - 06.2024

Filling prescriptions

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Lead Maintenance Technician

Mount Sinai
08.2015 - 06.2020

Dusting ceilings, light fixtures, countertops, and loose furniture.

Vacuuming, sweeping, and mopping floors of various types

Scrubbing and sanitizing toilets, sinks, and kitchen fixtures.

Emptying trash cans.

Washing and drying windows.

Communicate with the Housekeeper Supervisor to ensure sufficient cleaning products are always available.

Reports any breaks that occur during the cleaning process.

Informing the Housekeeper Supervisor of repairs that need to be done.

The duties of previous employment also apply to this position.

Education

Associate of Arts - Business Admin, Economics, Medical Billing

College of New Rochelle, The
New Rochelle, NY
06.2017

High School Diploma -

Private High School
The Bronx, NY
09.1990

Skills

    Ability to lead and supervise staff effectively and with impartiality

    Problem-solving and decisive decision-making skills

    Engaging with customers

    Presents a pleasant and selfless demeanor as well as a positive attitude

    Resolve customer issues and complaints effectively and efficiently

    Respond promptly to customer questions, complaints, and concerns via phone, email, chat, social media, or in person

Timeline

Mercalis Corporate

Shamyra Bowers
07.2020 - 06.2024

Lead Maintenance Technician

Mount Sinai
08.2015 - 06.2020

Associate of Arts - Business Admin, Economics, Medical Billing

College of New Rochelle, The

High School Diploma -

Private High School
Beverly Richardson