Vivian Carrillo
Ramona,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Business Banker
Wells Fargo
01.2015 - 09.2015
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
- Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
- Proactively identified potential risks within client portfolios, implementing strategic measures to minimize losses.
Personal Banker
Wells Fargo
01.2006 - 12.2014
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Assistant Bank Manager
Wells Fargo
05.2002 - 12.2005
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Contributed to the achievement of financial targets by effectively managing budgets and controlling expenses within the branch.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Oversaw risk management initiatives to minimize losses and maintain a safe work environment.
- Coordinated staff training programs, equipping employees with essential skills for success in their roles.
Teller Operations Manager
Wells Fargo
02.2001 - 04.2002
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced wait times for customers by optimizing staff scheduling and maintaining adequate staffing levels during peak periods.
- Developed training materials and provided ongoing coaching to tellers, improving accuracy rates and overall performance.
- Assisted colleagues in resolving complex customer issues requiring managerial intervention or escalation.
- Implemented cross-selling initiatives that resulted in increased sales of bank products such as loans, credit cards, and investment accounts.
- Collaborated with branch management to set performance goals for the teller team, driving continuous improvement in service delivery.
- Reduced errors in transactions through rigorous attention to detail when reviewing teller documentation.
- Maintained strong relationships with customers by addressing concerns promptly and professionally, leading to increased customer loyalty.
Education
High School Diploma -
University City High School
La Jolla, CABachelor of Arts - Accounting
The University of Arizona Global Campus
Chandler, AZ06-2026
Skills
- Portfolio management
- Cross-selling products
- Teamwork and collaboration
- Prospecting and networking
- Customer service
- Relationship building
- Time management
- Problem-solving abilities
- Business growth and management
- Organizational skills
- Banking Operations Assistance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Business Banker
Wells Fargo
01.2015 - 09.2015
Personal Banker
Wells Fargo
01.2006 - 12.2014
Assistant Bank Manager
Wells Fargo
05.2002 - 12.2005
Teller Operations Manager
Wells Fargo
02.2001 - 04.2002
High School Diploma -
University City High School
Bachelor of Arts - Accounting
The University of Arizona Global Campus
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