Vivian Chang
Kannapolis,NC
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Support Specialist
Lomar Specialty Advertising
08.2024 - Current
- Acted as a primary point of contact for vendors and customers, addressing inquiries and resolving issues.
- Submit purchase orders to suppliers, ensuring an accurate and timely process for high quality service and product delivery.
- Managed the intake of shipment, as well as ensuring outgoing shipments are processed, labeled and dispatched on time.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Social Media Marketing & Sales Manager
Endless Occasions, LLC
01.2024 - Current
- Manages all social media platforms to enhance customer engagement and increase website traffic
- Responsibilities include creating and posting content on Facebook, Instagram, Pinterest, and WordPress
- Additionally, responds to customer inquiries across various platforms
- Represents the company at vendor shows to promote products and services, and builds a networking profile to collaborate with other vendors within the industry
Sales Associate
DSW Shoes
12.2022 - Current
- Providing exceptional customer service by greeting and assisting customers, promoting the loyalty program, addressing inquiries, and ensuring successful purchases
- Play a key role in merchandising operations by receiving and placing merchandise, maintaining clearance standards, and executing markdowns
- Prepare items for pickup/delivery as part of the fulfillment process, ensuring prompt and accurate order completion
Sales Associate
Bath and Body Works
09.2020 - 08.2021
- Lead the setup of weekly and seasonal sales floor layouts and manage inventory stocking
- Consistently implement the sales model, achieving sales targets during scheduled shifts
- Develop a satisfied and loyal customer base by engaging with customers, encouraging purchases, and capturing their contact details such as phone numbers and emails
Sortation Associate
Amazon
10.2018 - 05.2020
- Managed the receipt of truck deliveries and packages
- Assembled, wrapped, sorted, and transported pallets and packages according to their destinations
Retail Associate
TJ Maxx
10.2016 - 10.2018
- Delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards
- Promoted credit and loyalty programs during customer interactions
Education
Bachelor of Science - Business Administration in Marketing
University of North Carolina
07.2023
Associates in Arts -
Central Piedmont Community College
Charlotte, NC12.2019
Skills
- Customer Service
- Cash Management
- Basic website Design/Photo Editing
- Event Coordination and Promotion
- Social Media Management
- Email Marketing Campaign
- Netsuite
- Recordkeeping skills
- Quick Books
- Adaptability
- Problem-solving aptitude
Timeline
Support Specialist
Lomar Specialty Advertising
08.2024 - Current
Social Media Marketing & Sales Manager
Endless Occasions, LLC
01.2024 - Current
Sales Associate
DSW Shoes
12.2022 - Current
Sales Associate
Bath and Body Works
09.2020 - 08.2021
Sortation Associate
Amazon
10.2018 - 05.2020
Retail Associate
TJ Maxx
10.2016 - 10.2018
Associates in Arts -
Central Piedmont Community College
Bachelor of Science - Business Administration in Marketing
University of North Carolina
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