Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vivian Chapman

Atmore

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.


Overview

14
14
years of professional experience
1
1
Certification

Work History

Specialized Case Manager – Children Psychiatry

Lakeview Center
04.2018 - 06.2024
  • Worked in a high-volume outpatient psychiatric office assisting clients' in gaining access to needed medical, social and education services.
  • Developed individualized care plans to address client needs and improve service delivery. Completed prior authorizations, CFARS, consults and referrals.
  • Coordinated multidisciplinary team meetings to enhance communication and collaboration.
  • Monitored client progress, adjusting interventions based on ongoing assessments and feedback.
  • Advocated for clients' access to resources, ensuring comprehensive support throughout the case management process.
  • Analyzed case data to identify trends, informing strategic decisions for resource allocation and program development.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Psychiatric Technician

Baptist Hospital
01.2016 - 01.2018
  • Conducted regular safety checks in a secured inpatient psychiatric facility in order to maintain a secure environment for patients and staff.
  • Assisted in developing individualized care plans based on patient assessments and needs.
  • Implemented therapeutic interventions to support patients' emotional and psychological health.
  • Collaborated with multidisciplinary teams to enhance patient treatment outcomes and communication.
  • Trained new staff on best practices for patient care and compliance with hospital protocols.
  • Led crisis intervention strategies to de-escalate challenging situations effectively.
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.

Shift Manager

Strategic Restaurants Acquisition
01.2010 - 01.2016
  • Assisted with payroll, service management and customer service. Assisted with invoices, records organization, preparation, and other office duties to support business operations.
  • Supervised daily operations to ensure compliance with company standards and policies.
  • Trained and mentored staff to enhance service quality and operational efficiency.
  • Implemented inventory control measures to minimize waste and optimize stock levels.
  • Coordinated scheduling and staffing to align with business demands and peak hours.
  • Fostered a positive work environment, enhancing team collaboration and employee engagement.
  • Resolved customer complaints promptly, improving overall satisfaction rates and loyalty.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

Bachelor of Arts - Psychology

University of West Florida
12.2017

Skills

  • Case management
  • Exceptional communication
  • Ability to manage high-volume caseloads
  • Organizational skills
  • Team player with patient-oriented mentality
  • Microsoft Office
  • Problem-solving
  • Conflict resolution
  • Client advocacy
  • Care coordination
  • Critical thinking

Certification

  • Behavioral Health Case Manager (CBHCM) (Florida Certification Board) Credential Number: CBHCM103148
  • CPR, AED and Basic First Aid (Adult/Child/Infant) Registry No. 3061922
  • Crisis Prevention and Intervention

Timeline

Specialized Case Manager – Children Psychiatry

Lakeview Center
04.2018 - 06.2024

Psychiatric Technician

Baptist Hospital
01.2016 - 01.2018

Shift Manager

Strategic Restaurants Acquisition
01.2010 - 01.2016

Bachelor of Arts - Psychology

University of West Florida

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