Vivian Chen

Held a leadership role within a high-end, high-volume hospitality operation, responsible for training and guiding new staff while supporting smooth execution of daily service and large-scale private events. Played a key role in coordinating floor flow, timing, and communication across service, culinary, and events teams, particularly during peak periods serving 300+ guests. Entrusted with maintaining service standards for high-profile members and events, demonstrating sound judgment, adaptability, and accountability in fast-paced environments that required precision and teamwork.

Contributed to a fine-dining team by delivering consistent, detail-oriented service while managing accuracy, timing, and guest experience in a fast-paced setting. Demonstrated flexibility in adapting to varying service demands and dietary accommodations, while supporting team standards and operational flow. Built strong customer rapport through clear communication and professionalism, reinforcing a positive dining experience and team-oriented environment.

Supported administrative and financial operations within a professional services firm by organizing, digitizing, and maintaining sensitive legal and financial records. Assisted with processing deposit documentation across multiple accounts, ensuring accuracy and attention to detail while adhering to confidentiality standards. Contributed to efficient office operations by maintaining structured filing systems and serving as a point of contact for client inquiries, reinforcing professionalism and organizational reliability.reinforcing professionalism and organizational reliability.