VIVIAN CHINWE
FCT,Abuja
Summary
Highly skilled IT professional with a background in systems administration, sales and system analysis professional with expertise in general customer care, communications, relations and accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Systems Administrator
DARLEZ MEDICALS LTD
02.2019 - Current
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Delivered comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Admin/HR/IT Manager
SHAMAD CONCEPTS LIMITED
02.2018 - 01.2019
- Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs and update or align new company objectives
Communication & Project Assistant
ENVISION GLOBAL CARE FOUNDATION
10.2017 - 12.2017
- Design of IDP Assessment Questionnaire Template
- Tracked project activities to ensure they are progressing as per schedule
- Maintained the project Calendar, budget and ensure deadlines are met
- Participated in Project Planning & Implementation
- Supported in developing training or other materials for stakeholder mapping
- Advocated for the rights of children
- Created social media content across multiple platforms according to content calendars and promotion schedules.
ICT & Database Teacher/ ICT Staff
JERRY BLOSSOM COLLEGE ILORIN
03.2017 - 09.2017
- Identified plans and resources required to meet project goals and objectives for students
- Maintained compliance with regulatory parameters in complex projects with overlapping policies within the school.
- Maintained clear communication with precise technical writing to document and inform critical processes while engaging students within school ICT hub.
- Drove team success through shared vision and recognition of quality performance.
Escalations Support officer, Customer Care Relations Officer
ISON BPO International Ltd, MTN, MTNN
, Nigeria
02.2016 - 02.2017
- Designed of query resolution templates, back-end query resolution and customer feedback
- Performed On-the-job staff training, coaching and boarding
- Managed large amounts of incoming calls from MTNN customers
- Effectively used Customer Relationship Management (CRM) tools for MTNN query resolution such as CRM, CSP 6.0, Agility (real time), Avaya (real time)
- Generated sales leads on MTNN products and services which include up-selling and cross-selling
- Provided accurate, valid and complete information by using the right CRM methods/tools
- Fulfilled MTNN personal/customer service team sales targets and call handling quotas
- Handle MTNN customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Customer Care Relations Officer
CNSSL Contact Solutions Limited, MTN Nigeria - MTNN
08.2015 - 01.2016
- Managed large amounts of incoming calls from MTNN customers
- Effectively use Customer Relationship Management (CRM) tools for MTNN query resolution such as CRM, CSP 6.0 etc
- Generated sales leads on MTNN products and services include up-selling and cross-selling
- Build sustainable relationships and trust with MTNN customer accounts through open and interactive communication
- Handled MTNN customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage MTNN customers on on-hand DIY query resolution procedures
Direct Sales Agent
Stanbic Bank Plc
11.2012 - 08.2013
- Sold various Stanbic IBTC products and services for individuals and organizations such as Fixed deposits, Loans, grants, Insurance etc
- Ensured optimal level of customer services through various sales platforms (face-to-face and calls on telephone)
- Monitored all customer queries and ensure timely response to all issues
- Coordinated with customers and provide various company plans and services and detail quote for all required information
- Maintained knowledge on all competitor products and services and analyze all advantages and disadvantages for various products
- Administered all underwriting process and maintain records for same,
Technology Training support officer
Digital Bridge Institute, DBI, Utako
02.2009 - 01.2010
- Assisted with client services coordinator on effective functioning of the hardware, software packages, LAN/WAN connectivity and System management which consists of:
- Performed software distribution updates, scripting, testing and support delivered adequately and properly
- Troubleshooting of personal computers alongside other ICT staff
- Carried out tasks related to scheduled service requests, including equipment replacement, hardware/ software installation/de-installation
Education
Master of Science - Computer Science
Federal University of Technology
Ilorin 01.2016
B.Tech - Computer Science
Federal University of Technology
Yola01.2011
Skills
- PROFESSIONAL SKILLS
- Technical Troubleshooting
- Network Security
- Application Configuration
- Software Management
- Project Management
- LAN and WAN control
- Microsoft Excel, Powerpoint, Word
- Data Management and Analysis
Certification
- Computer Professional of Nigeria Exam 11 (CPE 2)
- IGCSE Mathematics (Udemy Certification Course)
Timeline
Systems Administrator
DARLEZ MEDICALS LTD
02.2019 - Current
Admin/HR/IT Manager
SHAMAD CONCEPTS LIMITED
02.2018 - 01.2019
Communication & Project Assistant
ENVISION GLOBAL CARE FOUNDATION
10.2017 - 12.2017
ICT & Database Teacher/ ICT Staff
JERRY BLOSSOM COLLEGE ILORIN
03.2017 - 09.2017
Escalations Support officer, Customer Care Relations Officer
ISON BPO International Ltd, MTN, MTNN
02.2016 - 02.2017
Customer Care Relations Officer
CNSSL Contact Solutions Limited, MTN Nigeria - MTNN
08.2015 - 01.2016
Direct Sales Agent
Stanbic Bank Plc
11.2012 - 08.2013
Technology Training support officer
Digital Bridge Institute, DBI, Utako
02.2009 - 01.2010
Master of Science - Computer Science
Federal University of Technology
B.Tech - Computer Science
Federal University of Technology
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