Vivian Conner
Pocatello,ID
Summary
Customer-focused professional with a successful 5-year career in the Affordable Fashion sector. Dynamic success in applying great customer service and personalization in a busy retail environment. Detail-oriented Assistant Manager offers more than 30-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
15
15
years of professional experience
Work History
Part Time Assistant Manager/Stylist
Maurice's
09.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Monitored current trends to understand fashions and better serve customer needs.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
Certified Family Home
Idaho Department Of Health And Welfare
12.2008 - 06.2019
- Proven ability to learn quickly and adapt to new situations.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Collaborated with medical professionals to develop effective policies and procedures for optimal patient care delivery.
- Streamlined facility operations for improved overall efficiency and cost reduction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Education
Bachelor of Arts - Psychology
Idaho State University
Pocatello, ID05.2027
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Customer rapport
- Decision-Making
- Brand Management
- Sales monitoring
- Employee Scheduling
Timeline
Part Time Assistant Manager/Stylist
Maurice's
09.2019 - Current
Certified Family Home
Idaho Department Of Health And Welfare
12.2008 - 06.2019
Bachelor of Arts - Psychology
Idaho State University
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