VIVIAN COSTAS-RUIZ
Woodstock,GA
Summary
Results-driven Certified Scrum Master and Product Owner with 15+ years of experience leading enterprise healthcare and ERP initiatives. Expertise in Infor/Lawson financials, supply chain management, HRIS, and SaaS platforms. Proven track record in leading cross-functional agile teams, facilitating enterprise implementations, API integrations, and delivering complex technology solutions in dynamic fast-paced healthcare environments. Adept at stakeholder engagement, business systems analysis, and technical coordination to drive successful outcomes.
Overview
26
26
years of professional experience
2
2
Certificate
Work History
Financial Services Business Analyst
CommonSpirit Health
Woodstock, United States
03.2025 - Current
- Managed enterprise payroll systems and led integration initiatives with third-party HRIS vendors, ensuring seamless, effective, and efficient data exchange.
- Collaborated with cross-functional teams, including Payroll, Core HR, Benefits, and Compensation to gather and prioritize data requirements and optimize complex payroll workflows.
- Partnered closely with the Product Manager to prioritize the payroll backlog ensuring alignment with departmental business goals.
- Administer the payroll tax integration between Lawson S3 Payroll and ADP; monitor the secure SFTP transmission of periodic and quarterly tax files to ensure data integrity across all payroll cycles.
- Maintain the inbound and outbound garnishment data flows between Lawson S3 Payroll and ADP via secure SFTP; troubleshoot transmission failures between the systems and verify that automated court orders correctly populate Lawson S3 Payroll garnishment rules and employee deduction setup records.
- Oversaw system configuration requirements and resolved HRIS defects; investigated complex technical issues across core business applications to ensure data accuracy and seamless system performance.
- Developed targeted data analysis scripts and generated detailed reports for management assessments, providing operational leaders with critical visibility into organizational structures and payroll run integrity.
- Conducted training sessions on software use, advancing the skill development of staff and payroll team members, and strengthening overall capabilities through comprehensive knowledge transfers.
- Coordinated operational support for a not-for-profit organization.
Senior Technical Business Analyst
Intellix Solutions LLC
Woodstock, United States
06.2023 - 03.2025
- Managed enterprise-wide HRIS and payroll integrations, ensuring data integrity and functional alignment across all downstream systems and external third-party vendors.
- Standardized system requirements between Payroll and HR teams to align technical roadmaps with operational business goals.
- Executed system upgrades and functional enhancements to optimize performance and reduce processing latency.
- Led root cause analysis for third-party integration failures, restoring critical payroll functionality promptly and mitigating financial risk.
- Partnered with Core HR, Benefits, and Compensation teams to align cross-functional data requirements and streamline complex payroll workflows.
- Collaborated with Finance to establish precise general ledger (GL) account mappings, ensuring accurate alignment of pay codes and deduction code configurations for seamless payroll reporting.
- Conducted training sessions on software use, advancing the skill development of staff and payroll team members, and strengthening overall capabilities through comprehensive knowledge transfers.
Principal Development Business Analyst
Infor, Inc.
Woodstock, United States
03.2018 - 06.2023
- Facilitated strategic discussions on product vision to align customer needs with stakeholder objectives.
- Guided release of healthcare and public sector SaaS Cloud ERP APIs addressing financial and supply chain demands.
- Engineered third-party ION ERP API integrations for seamless platform connectivity.
- Mapped interfaces between legacy and new technologies to enhance system integrations.
- Resolved project execution issues by implementing solutions that maintained timelines and stakeholder satisfaction.
- Elicited and documented internal customer business needs to clarify project requirements.
- Conducted rigorous software testing to ensure compliance with quality standards.
Solution Consultant
Infor, Inc.
Woodstock, United States
09.2016 - 03.2018
- Developed tailored educational resources to streamline product onboarding and enhance user expertise.
- Partnered with stakeholders and sales teams to align product solutions with customer-specific business requirements.
- Led cross-functional training initiatives to drive client adoption of healthcare and public sector SaaS ERP solutions.
- Facilitated customer collaboration to increase system utilization and ensure product-market fit.
- Contributed to the Infor TrueCost solution design and managed the demo environment to maintain data accuracy for impactful product demonstrations and client engagement.
- Developed high-impact RFP and RFI responses that clarified customer requirements and aligned solutions with strategic objectives, significantly improving proposal success rates.
Director, IT Enterprise Operational Services
WellStar Health System
Marietta, United States
09.2014 - 09.2016
- Directed enterprise IT applications and services at WellStar Health System, overseeing a team of 25.
- Managed acquisition of five Tenet hospitals, achieving seamless integration with legacy systems to support operational continuity.
- Supported Infor's Lawson S3 Financials, Supply Management, and HR systems, enhancing operational efficiency across enterprise IT applications.
- Collaborated with senior leadership to establish long-term objectives and strategic initiatives.
- Implemented issue-resolution strategies that strengthened client relationships and ensured on-time service delivery.
- Conducted comprehensive technical assessments to align systems with WellStar's IT enterprise.
- Facilitated interdepartmental activities and provided strategic leadership to enhance system performance and promote collaboration.
- Defined organizational mission and values to support community needs.
Corporate Manager
Baptist Health
Miami, United States
09.2005 - 09.2014
- Streamlined financial operations, enhancing system functionality and aligning with organizational goals.
- Implemented strategies to elevate customer service through advanced technology.
- Directed IT team in upgrading Lawson ERP Suite, automating processes, and ensuring Sarbanes-Oxley compliance.
- Developed and coordinated disaster recovery plans, minimizing downtime during outages.
- Recruited and trained IT staff, increasing team efficiency and improving service delivery.
- Managed operational IT budget within departmental limits.
- Delivered technical support to end users, resolving various issues.
- Supported organizational initiatives in a not-for-profit setting.
IT Supervisor
Baptist Health
Miami, United States
06.2004 - 09.2005
- Facilitated integrations of Lawson S3 General Ledger and Accounts Payable with Siemens Invision for efficient financial processes.
- Led cross-functional team to enhance operational efficiency with Lawson S3 and business software, resulting in streamlined processes.
- Transitioned legacy Keane system to Siemens Invision Patient Accounting, integrating systems for streamlined functionality.
- Collaborated across departments to optimize workflows, enhancing customer service delivery.
- Implemented solutions that increased inter-team collaboration, fostering a more effective work environment.
- Resolved issues to improve customer satisfaction.
- Leveraged leadership skills to drive team productivity.
- Managed operations for not-for-profit organization, ensuring mission alignment and resource optimization.
Technical Business Analyst III / II / I
Baptist Health
Miami, United States
09.2000 - 06.2004
- Partnered with business units and IT teams to define requirements and implement effective solutions.
- Supported software implementations, workflow analysis, training, and operational support initiatives.
- Developed automated reporting and query solutions improving operational efficiency.
- Provided technical support and user training for Lawson Financials and enterprise applications, improving user adoption.
- Supported Lawson S3 implementations and integrations, enhancing enterprise healthcare operations.
Education
MBA - Business Administration And Management
Nova Southeastern University
Miami, FloridaBachelor of Arts - Management Information Systems And Accounting
Florida International University
Miami, FloridaAssociate of Arts - Business Administration with Accounting
Miami Dade College
Miami, FloridaSkills
- Agile Methodology
- Product Management
- Cross-functional Leadership
- System Integration
- Technical Requirements Gathering
- Scrum Framework
- Business Process Optimization
- User Acceptance Testing
- System Governance
- Technical Expertise
- Customer Advocacy
- Functional Systems Analysis
- API Integration
- Product Lifecycle Management
- User Story Creation
- Enterprise Backlog Management
- Stakeholder Engagement
- Team Collaboration
- Regulatory Compliance
- Strategic Problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified ScrumMaster (CSM), Scrum Alliance, 08/14/20, 07/29/27
- Certified Scrum Product Owner (CSPO), Scrum Alliance, 07/27/21, 07/29/27
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Financial Services Business Analyst
CommonSpirit Health
03.2025 - Current
Senior Technical Business Analyst
Intellix Solutions LLC
06.2023 - 03.2025
Principal Development Business Analyst
Infor, Inc.
03.2018 - 06.2023
Solution Consultant
Infor, Inc.
09.2016 - 03.2018
Director, IT Enterprise Operational Services
WellStar Health System
09.2014 - 09.2016
Corporate Manager
Baptist Health
09.2005 - 09.2014
IT Supervisor
Baptist Health
06.2004 - 09.2005
Technical Business Analyst III / II / I
Baptist Health
09.2000 - 06.2004
MBA - Business Administration And Management
Nova Southeastern University
Bachelor of Arts - Management Information Systems And Accounting
Florida International University
Associate of Arts - Business Administration with Accounting
Miami Dade College