Vivian Costas-Ruiz
Woodstock,GA
Summary
Experienced Business Analyst and Product Owner with over 15 years in IT and business systems analysis. Expertise in ERP Financials (Infor CloudSuite FSM, Lawson S3), API specifications, system integrations, and enterprise IT solutions. Proven track record in leading cross-functional teams to improve system functionalities and user satisfaction. Certified in Scrum and adept at communicating complex technical concepts to diverse audiences. Highly motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Financial Services Business Analyst
CommonSpirit Health
Woodstock, GA
03.2025 - Current
- Led management and support for enterprise payroll systems, ensuring seamless integration with third-party HRIS vendors.
- Gathered business needs and transformed them into actionable project requirements.
- Generated ad hoc reports to clearly assess specific business needs.
- Developed scripts and queries for data analysis across diverse sources.
- Collaborated with teams to define system requirements and technical specifications.
- Identified defects in HRIS and payroll systems to promptly restore functionality.
- Trained staff on software utilization while mentoring junior team members.
Technical Lead
Intellix Solutions LLC
Woodstock, GA
06.2023 - 03.2025
- Oversaw management and support of the enterprise payroll system, alongside HRIS third-party integrations, for CommonSpirit Health.
- Collaborated with cross-functional teams to gather system requirements and develop technical specifications.
- Effectively troubleshot program and system issues to restore operational functionality.
- Trained staff on software utilization while mentoring junior team members.
- Implemented innovative features and upgrades to optimize system performance.
Principal Development Business Analyst
Infor, Inc.
Woodstock, GA
03.2018 - 06.2023
- Facilitated strategic discussions about product vision with customers and other stakeholders at Infor.
- Engineered and launched third-party ION API integrations for uninterrupted platform connectivity.
- Guided the release of Healthcare and Public Sector SaaS cloud APIs, to address financial, supply chain, and budgeting data needs.
- Articulated complex, technical concepts with clarity to non-technical stakeholders.
- Mapped interfaces between legacy and new technologies, ensuring seamless transitions.
- Resolved project execution issues through developed problem-solving aptitudes.
- Conducted in-depth software testing to ensure adherence to quality and reliability standards.
- Interacted with internal customers to gather business needs, and delineate project requirements.
Solution Consultant
Infor, Inc.
Woodstock, GA
09.2016 - 03.2018
- Led cross-functional teams in empowering clients through education on healthcare and public sector SaaS products.
- Managed and crafted responses to RFPs and RFIs, effectively clarifying customer requirements.
- Contributed to the design and development of Infor's TrueCost solution, ensuring data precision for impactful demos.
- Collaborated intensively with customers, management, and sales teams to identify needs and recommend tailored solutions.
Director, IT Enterprise Operational Services
WellStar Health System
Marietta, GA
09.2014 - 09.2016
- Directed enterprise IT applications and services at WellStar Health System, managing a team of twenty-five.
- Supported Infor's Lawson S3 Financials, Supply Management, and HR systems for operational efficiency.
- Collaborated with senior leadership to define long-term organizational objectives and strategic initiatives.
- Strengthened client relationships through effective issue-resolution strategies.
- Managed the acquisition of five Tenet hospitals, conducted comprehensive technical assessments, and performed legacy system conversions for seamless integration with WellStar's IT enterprise systems.
- Facilitated operations and improved system performance through strategic leadership.
- Coordinated interdepartmental activities to expedite workflows and improve collaboration.
Corporate Manager
Baptist Health
Miami, FL
09.2005 - 09.2014
- Successfully directed a team of IT professionals in upgrading the Lawson ERP Suite, automating manual processes, and implementing internal controls to ensure Sarbanes-Oxley compliance.
- Optimized financial operations and enhanced overall system functionality.
- Implemented strategies that significantly improved customer service levels through advanced technology.
- Provided technical support to end users, expertly addressing a variety of issues.
- Coordinated disaster recovery plans to minimize downtime during outages or malfunctions.
- Maintained a current knowledge of developments in information technology systems and applications.
- Recruited, trained, and supervised IT department staff to promote efficiency.
- Managed the operational IT budget and expenditures within department limits.
Enterprise Software Supervisor
Baptist Health
Miami, FL
06.2004 - 09.2005
- Directed a cross-functional team to enhance operational efficiency across departments, utilizing Lawson S3 and various business software.
- Transitioned the legacy Keane system to Siemens Invision Patient Accounting, integrating systems for streamlined functionality.
- Facilitated integrations of Lawson S3 General Ledger and Accounts Payable with Siemens Invision for efficient financial processes.
- Collaborated across departments to optimize workflows and improve inter-team efficacy.
- Enhanced customer experience through superior service delivery, and effective problem resolution.
- Utilized strong leadership and problem-solving skills to ensure team productivity and organized workflow management.
Business Technology Consultant 3
Baptist Health
Miami, FL
07.2003 - 06.2004
- Facilitated communication between business departments, designing and implementing automated solutions, and training operational users on the Lawson Financials Suite.
- Designed query templates to automate data entry processes, and optimized inpatient census statistics reporting for organization.
- Assessed user requirements to identify optimal solutions to meet business objectives.
- Advised clients on customized technology solutions to fulfill their business needs and demands.
- Led both functional and technical support for the implementation of software applications and enhancements.
Business Technology Consultant 2
Baptist Health
Miami, FL
05.2001 - 07.2003
- Acted as the IT liaison to various business departments within Baptist Health, analyzing user requirements to identify the most suitable solutions.
- Successfully implemented Lawson S3 Asset Management, converting FDC, and Siemens Invision Asset components for seventeen legal entities, demonstrating impactful solution delivery.
- Provided training on new technologies, and improved features of existing technologies to personnel.
- Investigated customer issues, developed viable solutions, and made informed recommendations to management.
- Assisted customers with the installation, configuration, and use of IT products and services, ensuring satisfaction.
- Collaborated closely with cross-functional teams and departmental decision-makers to identify, recommend, develop, and implement cost-effective technology solutions.
Business Technology Consultant 1
Baptist Health
Miami, FL
09.2000 - 05.2001
- Analyzed user requirements, crafted innovative products, and implemented automated solutions.
- Trained personnel from various business departments on leveraging new technologies and enhanced features of existing Lawson S3 Financials.
- Consulted with clients to provide tailored technology solutions addressing their business needs and user demands.
- Delivered technical support through phone, email, or remote access as needed.
- Assisted end users in maximizing technology for improved business processes and productivity.
- Led both technical and functional support for the implementation of software applications and improvements.
Education
MBA - Business Administration And Management
Nova Southeastern University
Miami, FLBachelor of Arts - Management Information Systems, Accounting
Florida International University
Miami, FLAssociate of Arts - Business Administration with Accounting
Miami Dade College
Miami, FLSkills
- Agile methodologies
- Product management
- System integration
- Cross-functional leadership
- Technical specifications
- Certified ScrumMaster
- Certified Scrum Product Owner
- SAFe Scrum Master
- Analytical skills
- Customer experience
- User experience
- User acceptance testing
- Unit testing
- Project management
- System design and analysis
- Software development lifecycle
- Agile software development
- Product strategy
- Technical acumen
- Product vision definition
- Product roadmaps
- Jira, Atlassian
- Azure DevOps, ServiceNow
- Requirements gathering
- Design thinking
- Feature prioritization
- Product issue resolution
- Attention to detail
- Product backlog management
- User story creation
- Scrum framework
- Technical support
- Sprint planning
- Business analysis
- Stakeholder management
- Technical expertise
- Systems implementation
- Presentations
- API integration
- Training and mentoring
- Software testing
- Cross-functional collaboration
- Data analysis
- Complex Problem-solving
- Excellent communication
- Data mapping
- Data mining
- Analytical thinking
- Requirements definition
- Process documentation
- Functional specifications
- Business process mapping
- Industry knowledge
- Issue troubleshooting
- Documentation and reporting
- Enterprise resource planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Certified ScrumMaster, Scrum Alliance, Inc., 1256600, 08/14/20, 07/28/25, 07/29/27
- Certified Scrum Product Owner, Scrum Alliance, Inc., 1421739, 07/27/21, 07/28/25, 07/29/27
- SAFe Scrum Master (SSM), SAFe Scaled Agile, Inc., 07/13/22
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceWork from home option401k matchPersonal development programsHealthcare benefitsFlexible work hoursPaid time offPaid sick leaveCareer advancementLanguages
English
First Language
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Financial Services Business Analyst
CommonSpirit Health
03.2025 - Current
Technical Lead
Intellix Solutions LLC
06.2023 - 03.2025
Principal Development Business Analyst
Infor, Inc.
03.2018 - 06.2023
Solution Consultant
Infor, Inc.
09.2016 - 03.2018
Director, IT Enterprise Operational Services
WellStar Health System
09.2014 - 09.2016
Corporate Manager
Baptist Health
09.2005 - 09.2014
Enterprise Software Supervisor
Baptist Health
06.2004 - 09.2005
Business Technology Consultant 3
Baptist Health
07.2003 - 06.2004
Business Technology Consultant 2
Baptist Health
05.2001 - 07.2003
Business Technology Consultant 1
Baptist Health
09.2000 - 05.2001
MBA - Business Administration And Management
Nova Southeastern University
Bachelor of Arts - Management Information Systems, Accounting
Florida International University
Associate of Arts - Business Administration with Accounting
Miami Dade College
References
References available upon request.
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