Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Work Preference
Languages
Timeline
References
Generic

Vivian Costas-Ruiz

Woodstock,GA

Summary

Experienced Business Analyst and Product Owner with expertise in identifying business needs and delivering effective solutions. Proficient in agile methodologies, stakeholder engagement, and team collaboration, ensuring alignment of business requirements with technical solutions. Demonstrated success in enhancing operational processes and achieving product objectives through strategic planning and data analysis. Strong blend of technical, managerial, and strategic skills developed through continuous learning and organizational growth.

Overview

25
25
years of professional experience
2
2
Certificate

Work History

Financial Services Business Analyst

CommonSpirit Health
Woodstock, GA
03.2025 - Current
  • Oversee the management and support of the Infor Lawson S3 Payroll system, including customizations and third-party integrations.
  • Collaborate with cross-functional teams to gather system requirements and develop technical specifications.
  • Provide technical support during user acceptance testing cycles to ensure successful implementation.
  • Create detailed process flows and user stories to document requirements and design solutions.
  • Present complex technical concepts clearly for non-technical audiences.
  • Update scripts and queries for data extraction and analysis from various sources.
  • Train staff and end users on systems to improve usability.
  • Conduct system analysis and testing to identify and resolve technical issues, or inefficiencies.
  • Troubleshoot program and system integration failures to ensure operational continuity.

Technical Lead Contractor

Intellix Solutions LLC
Woodstock, GA
06.2023 - 03.2025
  • Managed and supported CommonSpirit Health's Infor Lawson S3 Payroll system, overseeing customizations and third-party integrations.
  • Collaborated with cross-functional teams to gather system requirements and develop technical specifications.
  • Troubleshot program and system defects to restore functionality.
  • Trained staff and end users on the effective utilization of computer systems and programs.
  • Provided educational expertise and mentoring to other team members for skill enhancement.
  • Enhanced systems by implementing new features and upgrading infrastructure.
  • Coordinated with vendors for resolution of any third-party product related issues.
  • Led user acceptance testing activities prior to deployment into production environment.
  • Performed comprehensive system analysis and testing to diagnose and address technical challenges or inefficiencies.

Principal Development Business Analyst

Infor, Inc.
Woodstock, GA
03.2018 - 06.2023
  • Facilitated strategic discussions with stakeholders, and cross-functional teams, to define the product vision.
  • Architected and executed effective deployment of SaaS Cloud APIs with Postman and Swagger tools, enabling seamless integration for third-party vendors across vital domains such as financial, supply chain, lease, cash, and budget management within healthcare and public sectors.
  • Developed detailed process flows and user stories to document system requirements and design solutions.
  • Presented complex technical concepts to non-technical audiences, enhancing understanding and collaboration.
  • Mapped interfaces between legacy systems and new technologies, ensuring smooth transitions.
  • Resolved project execution issues through effective problem-solving methodologies.
  • Conducted software testing to maintain high standards of quality and reliability.
  • Engaged with internal customers to gather business needs and define project requirements.

Solution Consultant

Infor, Inc.
Woodstock, GA
09.2016 - 03.2018
  • Led cross-functional teams in educating clients on healthcare and public sector SaaS Cloud products.
  • Managed responses to RFPs and RFIs, clarifying customer requirements effectively.
  • Contributed to the design of Infor's TrueCost solution, maintaining accurate data for effective demos.
  • Developed technical proposals and presentations to demonstrate solutions capabilities.
  • Provided pre-sales technical support and product demonstrations.
  • Facilitated customer meetings to discuss solution requirements and proposed solutions.
  • Collaborated with customers, management, and sales teams to identify needs and recommend solutions.

Director, IT Enterprise Operational Services

WellStar Health System
Marietta, GA
09.2014 - 09.2016
  • Managed enterprise IT applications and services at WellStar Health System, overseeing a team of twenty-five, and supporting Infor's Lawson S3 Financials, Supply Management, and HR system.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Led the successful acquisition of five Tenet hospitals, completing technical assessments and system conversions for a seamless transition.
  • Achieved smooth operations and enhanced system performance through effective leadership and strategic planning.
  • Coordinated activities with other departments to expedite work, and improve collaboration.
  • Directed IT services, counseled executives, and collaborated with senior management on strategic planning.

Corporate Manager

Baptist Health
Miami, FL
09.2005 - 09.2014
  • Successfully managed a team of IT professionals to upgrade the Lawson ERP Suite, automate manual processes, and implement key internal controls to support Sarbanes-Oxley compliance.
  • Streamlined financial operations to enhance system functionality.
  • Implemented strategies for improving customer service levels through enhanced use of technology.
  • Provided technical support to end users on a variety of issues.
  • Implemented disaster recovery strategies to minimize downtime during system outages or failures.
  • Maintained knowledge of advances in information technology systems and applications.
  • Sourced, developed, and managed IT department personnel.
  • Controlled operational IT budget and expenditures within department parameters.
  • Analyzed products and third-party solutions to elevate customer engagement with technology.

Enterprise Software Supervisor

Baptist Health
Miami, FL
06.2004 - 09.2005
  • Directed cross-functional team to enhance operations across departments using Lawson S3 and various business software.
  • Converted legacy Keane system to Siemens Invision Patient Accounting, integrating systems for seamless functionality.
  • Supported integrations of Lawson S3 General Ledger and Accounts Payable with Siemens Invision for efficient financial processes.
  • Collaborated across departments to streamline workflows and improve inter-team efficiency.
  • Optimized customer experience through superior service delivery and effective issue resolution.
  • Utilized strong leadership and problem-solving skills to maintain team efficiency and organize workflows.

Business Technology Consultant 3

Baptist Health
Miami, FL
07.2003 - 06.2004
  • Liaised with business departments, designed and implemented automated solutions, and trained operational users on the Lawson Financials Suite.
  • Developed streamlined templates for Lawson MS Add-Ins, automated data entry processes, and standardized reporting methods for inpatient census statistics.
  • Analyzed user requirements to determine the best-fit solutions for meeting business objectives.
  • Consulted and advised clients on tailored technology solutions to fulfill business needs and user demands.
  • Led functional and technical support for the implementation of software applications and Lawson S3 enhancements.

Business Technology Consultant 2

Baptist Health
Miami, FL
05.2001 - 07.2003
  • Served as the IT liaison to business departments at Baptist Health.
  • Analyzed user requirements to determine the best-fit solutions for business needs.
  • Successfully implemented Lawson S3 Asset Management, converted FDC, and Siemens Invision Asset components for seventeen legal entities, highlighting my ability to deliver impactful solutions.
  • Trained personnel on the use of new technologies, or enhanced features of existing technologies.
  • Resolved customer issues by investigating problems, developing solutions, and making recommendations to management.
  • Assisted customers with the installation, configuration, and usage of IT products and services.
  • Worked closely with cross-functional teams and departmental decision-makers to identify, recommend, develop, and implement cost-effective technology solutions.

Business Technology Consultant 1

Baptist Health
Miami, FL
09.2000 - 05.2001
  • Analyzed user requirements, designed new products, and implemented automated solutions.
  • Trained personnel from various business departments on the use of new technologies, or enhanced features of existing Lawson S3 Financials.
  • Consulted and advised clients on tailored technology solutions to fulfill business needs and user demands.
  • Provided technical support via phone, email, or remote access sessions when needed.
  • Helped end users take advantage of current technology to improve business processes and productivity.
  • Led technical and functional support for the implementation of software applications and enhancements.

Education

MBA - Business Administration And Management

Nova Southeastern University
Miami, FL

Bachelor of Arts - Management Information Systems, Accounting

Florida International University
Miami, FL

Associate of Arts - Business Administration with Accounting

Miami Dade College
Miami, FL

Skills

  • Customer experience
  • Product management
  • Certified ScrumMaster
  • Certified Scrum Product Owner
  • SAFe Scrum Master
  • User experience (UX)
  • User acceptance testing
  • Unit Testing
  • Project management
  • System design and analysis
  • Software development lifecycle
  • Agile software development
  • Product strategy
  • Technical acumen
  • Product vision definition
  • Product roadmaps
  • Feature definition
  • Jira, Atlassian
  • Azure DevOps, ServiceNow
  • Requirements building
  • Cross-functional leadership
  • Design thinking
  • Feature prioritization
  • Product issue resolution
  • Attention to detail
  • Product backlog management
  • User story creation
  • Scrum framework
  • Technical support
  • Sprint planning
  • Customer engagement
  • Agile methodology
  • Technical expertise
  • Systems implementation
  • Presentations
  • API integrations
  • Software testing
  • Technical specifications
  • Cross-functional collaboration
  • Requirements gathering
  • Data analysis
  • Problem solving
  • Effective communication
  • Stakeholder engagement
  • Data mapping
  • Data mining
  • Analytical thinking
  • Functional specifications
  • Business process mapping
  • Microsoft Office Suite
  • Industry knowledge
  • Reporting and documentation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Certification

  • Certified ScrumMaster, Scrum Alliance, Inc., 1256600, 08/14/20, 07/28/25
  • Certified Scrum Product Owner, Scrum Alliance, Inc., 1421739, 07/27/21, 07/28/25
  • SAFe Scrum Master (SSM), SAFe Scaled Agile, Inc., 07/13/22

Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Company CultureWork-life balanceWork from home option401k matchPersonal development programsHealthcare benefitsFlexible work hoursPaid time offPaid sick leaveCareer advancement

Languages

English
First Language
English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Financial Services Business Analyst

CommonSpirit Health
03.2025 - Current

Technical Lead Contractor

Intellix Solutions LLC
06.2023 - 03.2025

Principal Development Business Analyst

Infor, Inc.
03.2018 - 06.2023

Solution Consultant

Infor, Inc.
09.2016 - 03.2018

Director, IT Enterprise Operational Services

WellStar Health System
09.2014 - 09.2016

Corporate Manager

Baptist Health
09.2005 - 09.2014

Enterprise Software Supervisor

Baptist Health
06.2004 - 09.2005

Business Technology Consultant 3

Baptist Health
07.2003 - 06.2004

Business Technology Consultant 2

Baptist Health
05.2001 - 07.2003

Business Technology Consultant 1

Baptist Health
09.2000 - 05.2001

MBA - Business Administration And Management

Nova Southeastern University

Bachelor of Arts - Management Information Systems, Accounting

Florida International University

Associate of Arts - Business Administration with Accounting

Miami Dade College

References

References available upon request.

Similar Profiles

CREATE PROFILE