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VIVIAN COSTAS-RUIZ
Canton,GA
Summary
Strategic Certified Scrum Master and Product Owner with over 15 years leading enterprise healthcare and ERP initiatives. Specializes in Infor/Lawson financials, supply chain management, HRIS, master data management, and SaaS platforms, leveraging Azure DevOps for effective project tracking. Experienced in guiding agile teams, facilitating enterprise implementations, and driving data governance and executing API integrations to deliver complex technology solutions.
Overview
26
26
years of professional experience
2
2
Certificate
Work History
Financial Services Business Analyst
CommonSpirit Health
Canton, Georgia
03.2025 - Current
- Managed enterprise payroll systems and led integration initiatives with third-party HRIS vendors, ensuring seamless, effective, and efficient data exchange.
- Collaborated with cross-functional teams to gather data requirements and optimize payroll workflows.
- Partnered with product manager to prioritize payroll system enhancements and manage backlog in Azure DevOps, aligning work with business objectives.
- Tracked task execution, testing steps, and project milestones in Smartsheet during ERP transition from Lawson to Workday.
- Performed end-to-end testing and integration validation for legacy system migration to Workday.
- Reviewed system configuration requirements, custom translation table mappings, and resolved HRIS defects; investigated complex technical issues across core business applications to protect data accuracy and system performance.
- Developed targeted data analysis scripts and generated detailed reports for management assessments, providing operational leaders with critical visibility into organizational structures and payroll run integrity.
- Extracted payroll and wage data from Lawson S3 to create custom summary reports for union requirements, executive compensation, tax filings, and ad hoc compliance needs.
- Conducted training sessions on software use, building staff and payroll team skills through knowledge transfer.
- Led product discovery and workflow mapping for cross-functional HRIS and payroll operations, while ensuring regulatory compliance and mitigating financial and technical risks.
- Completed root-cause analysis to resolve complex third-party integration issues.
- Mitigated deployment risk by driving continuous discovery, user validation, and rigorous QA protocol testing within staging environments.
Senior Technical Business Analyst
Intellix Solutions LLC
Woodstock, United States
06.2023 - 03.2025
- Managed enterprise-wide HRIS and payroll integrations, ensuring data integrity and functional alignment across all downstream systems and external third-party vendors.
- Standardized system requirements between Payroll and HR teams to align technical roadmaps with business goals.
- Administered payroll tax and garnishment integrations between Lawson S3 payroll and ADP, ensuring secure transmission of periodic taxes, quarterly tax files, and garnishments.
- Resolved third-party integration issues through root cause analysis, restoring payroll functions quickly and reducing financial risk.
- Worked with Core HR, Benefits, and Compensation teams to align data needs and simplify complex payroll workflows.
- Executed system upgrades and functional enhancements to optimize performance and reduce processing latency.
- Collaborated with Finance to establish precise general ledger (GL) account mappings, ensuring accurate alignment of pay codes and deduction code configurations for seamless payroll reporting.
- Conducted training sessions on software use, advancing the skill development of staff and payroll team members, and strengthening overall capabilities through comprehensive knowledge transfers.
- Collaborated with cross-functional teams to ensure data integrity and accuracy.
- Developed data quality standards and guidelines for organizational compliance.
- Analyzed master data workflows to identify areas for optimization and enhancement.
Principal Development Business Analyst
Infor, Inc.
Woodstock, United States
03.2018 - 06.2023
- Facilitated strategic discussions on product vision to align customer needs with stakeholder objectives.
- Guided release of healthcare and public sector SaaS cloud ERP APIs addressing financial and supply chain demands.
- Collaborated with third-party vendors to build B2B API connections for system integration with Infor CloudSuite Financials.
- Validated REST APIs (GET, PUT, POST, DELETE) and JSON payloads using Postman and Swagger OpenAPI to define end-to-end integration specifications and support developer teams.
- Designed technical and operational workflows to streamline enterprise processes and vendor integrations.
- Created process maps illustrating workflows to enhance team understanding of operations.
- Mapped interfaces between legacy systems and new technologies to improve integration efficiency.
- Conducted rigorous software testing to ensure compliance with quality standards.
- Resolved project execution issues by implementing effective solutions that maintained timelines.
- Elicited and documented internal customer business needs to clarify project requirements.
- Analyzed master data for accuracy and consistency across multiple systems.
- Collaborated with cross-functional teams to identify data quality issues.
- Managed data integration projects to streamline information flow within the organization.
Solution Consultant
Infor, Inc.
Woodstock, United States
09.2016 - 03.2018
- Led cross-functional training initiatives to drive client adoption of healthcare and public sector SaaS ERP solutions.
- Partnered with stakeholders and sales teams to align product solutions with customer-specific business requirements.
- Facilitated customer collaboration to increase system utilization and ensure product-market fit.
- Developed tailored educational resources to streamline product onboarding and enhance user expertise.
- Contributed to the Infor TrueCost solution design and managed the demo environment to maintain data accuracy for impactful product demonstrations and client engagement.
- Developed high-impact RFP and RFI responses that clarified customer requirements and aligned solutions with strategic objectives, significantly improving proposal success rates.
Director, IT Enterprise Operational Services
WellStar Health System
Marietta, United States
09.2014 - 09.2016
- Directed enterprise IT applications and services at Wellstar Health System, leading team of 25.
- Supported acquisition of five Tenet hospitals, integrating legacy systems to maintain operational continuity.
- Managed Infor Lawson S3 financials, supply management, and HR systems to improve enterprise IT application efficiency.
- Worked with senior leadership to set long-term objectives and strategic initiatives aligned with organizational goals.
- Directed IT strategic planning, aligning enterprise technology roadmaps with health system expansion goals and FP&A workflows.
- Managed IT departmental budgets and built financial scenarios in StrataJazz to support strategic planning, trend analysis, and FP&A initiatives.
- Automated routine FP&A reporting and data aggregation in StrataJazz, improving data accuracy and reducing report delivery times.
- Resolved service issues through structured response methods that strengthened client relationships and supported on-time delivery.
- Completed technical assessments to align systems with Wellstar IT enterprise requirements.
- Coordinated interdepartmental activities and provided strategic leadership to improve system performance and cross-functional collaboration.
- Defined organizational mission and values to support community needs.
Corporate Manager
Baptist Health
Miami, United States
09.2005 - 09.2014
- Directed IT team in Lawson ERP upgrades, automated processes, and maintained Sarbanes-Oxley compliance.
- Improved financial operations, strengthened system functionality, and aligned work with organizational goals.
- Supported customer service improvements through advanced technology.
- Recruited and trained IT staff, increasing team efficiency and service delivery.
- Spearheaded IT strategic planning to align long-term application roadmaps with departmental priorities and FP&A workflows.
- Managed StrataJazz implementation and rollout within finance, partnering with cross-functional teams to configure FP&A workflows and train end users.
- Used StrataJazz to manage IT operational and capital budgets while streamlining multi-year FP&A modeling and forecasting.
- Utilized StrataJazz to complete monthly variance analysis and provide actionable FP&A metrics to cross-functional leaders.
- Developed and coordinated disaster recovery plans, reducing downtime during outages.
- Provided technical support to end users, resolving various issues.
- Supported organizational initiatives within not-for-profit setting.
- Led cross-functional teams to resolve data discrepancies and issues.
- Analyzed master data processes to identify areas for improvement and efficiency.
- Monitored system performance, identified issues and implemented solutions.
- Assisted in developing standards for collecting, organizing, storing, managing, and validating enterprise-wide critical data elements.
- Worked closely with IT team members to ensure successful integration between core systems containing large volumes of master data records.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
Information Technology Supervisor
Baptist Health
Miami, United States
06.2004 - 09.2005
- Led cross-functional team to enhance operational efficiency with Lawson S3 and business software, resulting in streamlined processes.
- Facilitated integrations of Lawson S3 General Ledger and Accounts Payable with Siemens Invision for efficient financial processes.
- Transitioned legacy Keane system to Siemens Invision Patient Accounting, integrating systems for streamlined functionality.
- Translated complex datasets into clear, data-driven analysis reports, surfacing critical trends to resolve operational bottlenecks.
- Compiled and analyzed complex patient volume statistics—including ADT (admissions, discharges, transfers) and patient days—to deliver critical operational reporting and inform health system budgeting.
- Designed and delivered executive-level performance reports and status metrics, providing actionable operational insights that drove strategic decision-making.
- Supervised IT team to ensure effective system operations and support.
- Managed software installation and upgrades for healthcare applications.
- Collaborated across departments to optimize workflows, enhancing customer service delivery.
- Implemented solutions that increased inter-team collaboration, fostering a more effective work environment.
- Drove team productivity through strong leadership and strategic guidance.
- Resolved issues proactively to increase customer satisfaction and loyalty.
- Managed operations for not-for-profit organization, ensuring mission alignment and resource optimization.
- Supported system upgrades by validating master data migration and integrity checks.
- Maintained master data records in multiple enterprise systems.
- Analyzed customer requirements to design, implement, and maintain effective master data management systems.
- Generated reports from Master Data Records as requested by internal stakeholders.
Technical Business Analyst III / II / I
Baptist Health
Miami, United States
09.2000 - 06.2004
- Directed business process redesign and system alignment during a legacy-to-Lawson S3 ERP implementation, successfully transitioning standalone core operations into a unified platform.
- Partnered with business units and IT teams to define requirements and implement effective solutions.
- Supported Lawson S3 implementations and integrations, enhancing enterprise healthcare operations.
- Facilitated software implementations, workflow analysis, training, and operational support initiatives.
- Developed automated reporting and query solutions improving operational efficiency.
- Provided technical support and user training for Lawson Financials and enterprise applications, improving user adoption.
- Participated in the configuration of the OneStaff acuity-based nurse scheduling platform, aligning shift templates and workload parameters with patient care intensity requirements.
Skills
- Product management
- Business analysis
- Product lifecycle management
- Agile methodologies
- Scrum framework
- Product roadmaps
- Feature prioritization
- Product backlog management
- User story creation
- Stakeholder management
- Azure DevOps, JIRA
- Interdepartmental collaboration
- Team leadership
- System integration
- API integration management
- HRIS management
- System configuration
- Functional systems analysis
- Technical knowledge
- Data lifecycle management
- Process optimization
- Workflow mapping
- Root cause analysis
- User acceptance testing (UAT)
- Testing and troubleshooting
- Technical documentation
- Presentations and demonstrations
- Capital budgeting
- Presentations and demonstrations
- Strategic planning
- Cost analysis
- Scenario analysis
- Variance analysis
- Budgeting and planning
- API validation
- User training
- Problem solving
- Requirements gathering
- Data governance and quality assurance
- Enterprise data mapping and integration
Education
MBA - Business Administration And Management
Nova Southeastern University
Miami, FloridaBachelor of Arts - Management Information Systems And Accounting
Florida International University
Miami, FloridaAssociate of Arts - Business Administration with Accounting
Miami Dade College
Miami, FloridaCertification
- Certified ScrumMaster (CSM), Scrum Alliance, Inc., 08/2020 - 07/2027
- Certified Scrum Product Owner (CSPO), Scrum Alliance, Inc., 07/2021 - 07/2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Services Business Analyst
CommonSpirit Health
03.2025 - Current
Senior Technical Business Analyst
Intellix Solutions LLC
06.2023 - 03.2025
Principal Development Business Analyst
Infor, Inc.
03.2018 - 06.2023
Solution Consultant
Infor, Inc.
09.2016 - 03.2018
Director, IT Enterprise Operational Services
WellStar Health System
09.2014 - 09.2016
Corporate Manager
Baptist Health
09.2005 - 09.2014
Information Technology Supervisor
Baptist Health
06.2004 - 09.2005
Technical Business Analyst III / II / I
Baptist Health
09.2000 - 06.2004
MBA - Business Administration And Management
Nova Southeastern University
Bachelor of Arts - Management Information Systems And Accounting
Florida International University
Associate of Arts - Business Administration with Accounting
Miami Dade College