Vivian Cruz Guerra
Summary
Dynamic and adaptable professional with a proven track record at Chicago Public Schools CPS, excelling in teamwork and customer service. Bilingual in Spanish and English, I effectively manage high-pressure situations while maintaining a friendly demeanor. Committed to continual improvement, I leverage strong problem-solving skills to enhance operational efficiency.
Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.
Overview
7
7
years of professional experience
Work History
Robing Custodial
Chicago Public Schools CPS
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Secretary
Keystone Industrial Services
07.2021 - 08.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
Customer Services/Sales Associate
The Home Depot Inc
03.2021 - 07.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Night Auditor
Hyatt Place
08.2019 - 03.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
Babysitter
Clientservices
06.2018 - 06.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
Education
Paraprofessional Educator
Illinois State Board OF Education
05-2024
High School Diploma -
John F Kennedy High School
6325 W 56th ST, Chicago, IL06-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Computer skills
- Calm under pressure
- Bilingual in Spanish and English
Timeline
Robing Custodial
Chicago Public Schools CPS
01.2025 - Current
Secretary
Keystone Industrial Services
07.2021 - 08.2022
Customer Services/Sales Associate
The Home Depot Inc
03.2021 - 07.2021
Night Auditor
Hyatt Place
08.2019 - 03.2021
Babysitter
Clientservices
06.2018 - 06.2020
Paraprofessional Educator
Illinois State Board OF Education
High School Diploma -
John F Kennedy High School
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