Vivian David
Detroit,MI
Summary
Dynamic Unit Secretary at Detroit Medical Center, Hutzel Women's Hospital, adept at enhancing patient communication and streamlining appointment scheduling. Demonstrated strong organizational skills and proficiency in electronic health record systems, ensuring confidentiality and accuracy. Committed to delivering exceptional customer service while fostering efficient collaboration among medical staff.
Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.
Overview
44
44
years of professional experience
Work History
Unit Secretary
Detroit Medical Center, Hutzel Women's Hospital
11.1973 - 06.2017
- Coordinated patient records and maintained confidentiality.
- Assisted in scheduling appointments and managing calendars.
- Supported efficient communication between medical staff and patients.
- Learned electronic health record systems for accurate documentation.
- Answered phone calls and messages for -physicians at medical facility, scheduling appointments, and handling patient inquiries.
- Assisted medical staff with administrative tasks to ensure smooth operations.
- Maintained accurate medical records using electronic health record (EHR) systems.
- Facilitated communication between departments to enhance patient care delivery.
- Processed incoming calls and directed inquiries to appropriate personnel promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured compliance with hospital policies and procedures in daily activities.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Answered phone calls and messages for several physicians, nurses, midwives at medical facility, scheduling appointments, and handling patient inquiries.
Education
Some College (No Degree) - Business Administration
Southeast Missouri State University
Cape Girardeau, MOSkills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
Timeline
Unit Secretary
Detroit Medical Center, Hutzel Women's Hospital
11.1973 - 06.2017
Some College (No Degree) - Business Administration
Southeast Missouri State University
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