Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vivian Do Carmo

Marlborough

Summary

Dedicated and versatile professional with proven experience in customer service, administrative support, and financial transactions. Skilled in delivering exceptional service as a waitress, efficiently managing office operations as an office assistant, and accurately processing banking transactions as a bank teller. Known for strong communication, multitasking abilities, and a proactive approach to problem-solving. Adept at fostering positive relationships with clients and colleagues, ensuring smooth day-to-day operations, and maintaining high standards of professionalism and accuracy. Eager to leverage diverse skills to contribute effectively to a dynamic team.

Overview

3
3
years of professional experience

Work History

Waitress

Welly's Restaurant
03.2022 - 05.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Office Assistant

Better Floors Inc
05.2023 - 09.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Assisted with onboarding of new employees.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Teller

TD Bank
09.2024 - 01.2025
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Office Assistant

Better Floors Inc
01.2025 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Marlborough High School
Marlborough, MA
06-2021

Skills

  • Customer service
  • Scheduling appointments
  • Invoice processing
  • [Language] fluency
  • Prioritizing work
  • Positive attitude

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Office Assistant

Better Floors Inc
01.2025 - Current

Teller

TD Bank
09.2024 - 01.2025

Office Assistant

Better Floors Inc
05.2023 - 09.2024

Waitress

Welly's Restaurant
03.2022 - 05.2023

Marlborough High School

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