Summary
Overview
Work History
Skills
Timeline
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Vivian Dominici

Orlando

Summary

Achievement driven individual with strong work ethic and the energy to succeed in a fast paced work environment. Bilingual in English and Spanish, Official Florida Notary Public, Proficient with Microsoft office and its applications. Successful ability to quickly learn new skills, technologies and products Enthusiastic drive to succeed with confidence and good spirited nature In depth Clerical Organization and Administrative Skills

Overview

22
22
years of professional experience

Work History

Sales Operations Account Manager

Rebel Athletic
08.2021 - 02.2025
  • Managed End-to-End Sales Process from initial sale to product design, payment processing, production, and final delivery, ensuring a seamless customer experience.
  • Created and Managed Sales Documentation, including bills of sale and contracts, to support accurate record-keeping and smooth transactions.
  • Provided Critical Sales Support by maintaining CRM data, generating reports, qualifying leads, and assisting the sales team with process optimization.

Personal Injury Case Manager

The Nation Law Firm
01.2016 - 08.2021
  • Responsible for managing up to 130 personal injury cases while working directly under the direction of the attorney assigned to each file
  • Consistently collect medical records, bills, and lost wages documents for the client as well as verifying insurance coverage and policy limits for both the plaintiff and the defendant
  • Draft all legal documents needed throughout the progress of the case including the settlement demand to the insurance company followed by negotiating a settlement with the insurance adjuster

Client Services

Quintairos, Prieto, Wood & Boyer
06.2014 - 01.2016
  • Responsible for providing status and updates to client portfolios by obtaining, updating, and maintaining communication with attorneys and paralegals working on client's cases
  • Also responsible for fielding customer inquiries, and resolving any client complaints that may arise
  • Determining a project's schedule at the beginning of each day in order to ensure all clients are updated on all of the different systems used to communicate with each client

Underwriter(FreddieMac)

Digital Risk
06.2010 - 06.2014
  • Review non-performing loans delivered from Freddie Mac, in their entirety, and identify mistakes and/or misrepresentation performed during origination
  • Re-underwrite loan files in accordance with historical guidelines and AUS approvals such as DU and LP including income and asset calculations, reconciling credit report, validating employment information
  • As of January 2014, I have been titled a SME(subject matter expert) with the new Freddie Insights scope which consists of supporting and assisting underwriters and answering questions regarding the new scope

Loan Processor

Signature Financial Solutions
08.2003 - 04.2009
  • Order all verifications such as employment, mortgage or rent, assets, or any other verification needed for loan approval along with obtaining multiple inspections such as appraisals, surveys or pest inspections
  • Review all files to confirm that application data is complete and accurate as well as submission to underwriting for final approval and clear to close
  • Maintain communication with Title Company to secure that all title work has been prepared and the closing date and time are coordinated accordingly

Skills

  • Operations management
  • Account management
  • Client relations
  • Quality assurance

Timeline

Sales Operations Account Manager

Rebel Athletic
08.2021 - 02.2025

Personal Injury Case Manager

The Nation Law Firm
01.2016 - 08.2021

Client Services

Quintairos, Prieto, Wood & Boyer
06.2014 - 01.2016

Underwriter(FreddieMac)

Digital Risk
06.2010 - 06.2014

Loan Processor

Signature Financial Solutions
08.2003 - 04.2009

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Vivian Dominici