Vivian Echeverria
Yucaipa
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
16
16
years of professional experience
Work History
Security Operations Scheduler
Blackstone Consulting
Long Beach
01.2022 - 01.2026
- Prepare & validate weekly and/or bi-weekly schedules for sites in ABU
- Ensure alignment with Master Schedules
- Collaborate with the Finance Operations to ensure deadlines are met
- Monitor accounts receivable and follow up on outstanding invoices
- Maintain invoice validation tool(s) submission with supporting documentation
- Minimizing the company's exposure to bad debts
- Collaborate with Finance Operations to ensure accurate financial reporting.
- Prepare TrackTik Reports for Site Leadership, if or as directed, for financial accountability
- Analyze payroll and billing costs and identify opportunities for cost savings
- Maintain compliance with federal, state, and local payroll and tax regulations
- Keep accurate and up-to-date records of payroll and billing transactions
- Ensure confidentiality of sensitive information
- Maintain appropriate employee database(s) with weekly updates based on HR Reports provided (i.e., New-Hires, Terminations, Billing Matrix info, etc.)
- Track work, purchase, change orders, and other relevant service requests from customers, ensuring that the work performed is authorized and aligned with Master Schedules.
- Continuously improve scheduling, payroll, and billing processes for efficiency and accuracy
- Develop and implement process enhancements
- Stay updated on industry best practices and technologies
- Coordinated scheduling for multiple projects to optimize resource allocation.
- Developed and maintained scheduling tools to streamline processes.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
Referral Coordinator
SAC Health System
San Bernardino
09.2020 - 01.2022
- Responsible for the documentation and implementation relating to all outgoing and internal referrals.
- Monitor all assigned work queues and processes to ensure that referrals and authorizations are responded to in a timely manner.
- Confirm the contracted status of the specialist requested or provide alternative suggestions if the requested specialist is not contracted with the patient's insurance plan.
- Review referrals for basic elements and refer to appropriate staff if applicable.
- Receive all pertinent referral information and forward requests to the insurance plan through different electronic mediums (fax, web-based applications, telephone, etc.) as indicated.
- Scheduling of all referral appointments.
- Completion of disability forms.
- Received daily referral request assignments to initiate processing of injured workers medical care needs associated with their case.
- Followed all special instructions and limitations for exclusive insurance clients.
- Scheduled a variety of appointments including Physical Therapy, CT, MRI, Pain Management and follow-up appointments.
EVS Administrative Specialist TEMP
Kaiser Permanente Medical Center
Moreno Valley
03.2020 - 06.2020
- Schedule Employees using Excel and started ground up program with Shift hound.
- Assists with payroll discrepancies
- Handled employee scrub use and spreadsheet
- Review and verified accuracy of billing documents, data and supporting documentation as needed
- Tracked all shift call-offs from site leadership notification to ensure all non-worked hours are accounted for and processed appropriately
- Onboarded new employees and handled new hire paperwork for scheduling/payroll purposes
- Order supplies, assisted with online training, as well as document minutes in meetings
- Collected patient orders for breakfast, lunch and dinner
- Worked with nutritionists to make sure patient meals were correct in the computer
- Tallied orders for cook and other prep
- Answered phones from patients and staff
Administrative Specialist
Blackstone Consulting
Riverside
08.2015 - 03.2020
- Provided badges from both current and new employees’
- Provided access and assessed access issues
- Handled payroll using ADP and Valiant
- Assisted in making various reports
- Scheduled employees and meetings as needed
- Answer employee questions related to payroll and resolve any issues
- Handled key requests from the hospital and medical office buildings
- Assisted with maintaining confidential employment data, health records, and electronic data utilizing Scheduling/Payroll database for scheduling/payroll purposes
- Supervised paperwork done by employees, followed up and fixed any discrepancies
- Participated in weekly recruiting and strategy meetings to voice scheduling updates/concerns
- Received and process direct deposit and tax withholding forms
Staffing Assistant
Elwood Staffing
Arlington
09.2014 - 07.2015
- Scheduling meetings and appointments: Ensuring that all staff members have the necessary time off and planning for upcoming meetings.
- Managing office supplies: Ordering and maintaining supplies to ensure that the office is well-stocked and ready for use.
- Organizing travel plans: Planning and coordinating travel for staff members, including bookings and itineraries.
- Assisting with document preparation: Preparing and editing documents, reports, and presentations for various departments.
- Maintaining employee records: Updating and organizing employee records to ensure accuracy and accessibility.
- Providing customer service: Responding to employee and client inquiries in a professional manner.
Medical Assistant
Dr.Oyemade
03.2010 - 09.2013
- Track growth records.
- Answer phone calls.
- Schedule appointments and Collect payments.
- Give injections/vitals.
- Collect samples.
- Assist with assessments.
Education
Associate of Applied Business - Business Administration
Crafton Hills College
Yucaipa, CA 01.2026 - 02.2026
Medical Assistant Program Certificate -
Kaplan College
Skills
- MS Office Suite
- ADP
- Epic
- Valient
- Shifthound
- Staff Suite
- Outlook
- Tracktik
- Schedule management
- Customer service
- Payroll administration
- Financial reporting
- Data analysis
- Process improvement
- Team collaboration
- Medical documentation
- Effective communication
- Deadline tracking
- Key relationship development
- Call schedule distribution
- Problem-solving
- Medical billing
- Staff coordination
Languages
- Spanish
- English
- Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Associate of Applied Business - Business Administration
Crafton Hills College
01.2026 - 02.2026
Security Operations Scheduler
Blackstone Consulting
01.2022 - 01.2026
Referral Coordinator
SAC Health System
09.2020 - 01.2022
EVS Administrative Specialist TEMP
Kaiser Permanente Medical Center
03.2020 - 06.2020
Administrative Specialist
Blackstone Consulting
08.2015 - 03.2020
Staffing Assistant
Elwood Staffing
09.2014 - 07.2015
Medical Assistant
Dr.Oyemade
03.2010 - 09.2013
Medical Assistant Program Certificate -
Kaplan College