Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Vivian Elmore

Orangeburg,SC

Summary

Skilled in problem-solving and customer service, I significantly enhanced customer loyalty and team efficiency at Vistlean Healthcare. By implementing innovative protocols at Wellmore on Daniel Island, I improved patient care and staff communication, showcasing my critical thinking and active listening skills. Achieved commendable resolutions in high-stress scenarios, demonstrating a profound impact on both customer satisfaction and operational success.

Overview

1
1
Certification

Work History

Customer Service Representative

Vistlean Healthcare
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

CNA Supervisor

Wellmore on Daniel Island
  • Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
  • Improved patient care by implementing new protocols and procedures for CNA team members.
  • Maintained high standards of care by ensuring compliance with state and federal regulations.
  • Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
  • Promoted a positive work environment by fostering open communication among staff members.
  • Participated in regular meetings with upper management to discuss staffing issues, policy updates, and budgetary concerns.

Trident Instructor

Trident College
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

CNA Certification - Nursing

South College
Savannah, GA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution

Accomplishments

My accomplishments were classified as a clinical coordinator for vistlean Love what I did as I challenged to become a manager for the company

Certification

  • Home Health Aide (HHA) Certification
  • CPR/AED Certification
  • State Driver's License
  • Certified Nursing Assistant (CNA)

Timeline

Customer Service Representative

Vistlean Healthcare

CNA Supervisor

Wellmore on Daniel Island

Trident Instructor

Trident College

CNA Certification - Nursing

South College
Vivian Elmore