Overview
Work History
Timeline
Vivian E. Maldonado

Vivian E. Maldonado

Bradenton,FL

Overview

31
31
years of professional experience

Work History

Commercial Manager

World Direct Shipping
Palmetto, FL
02.2018 - Current
  • Overseeing commercial operations and customs compliance with a focus on efficiency.
  • Lead and manage the commercial team based in Mexico, overseeing all northbound logistics operations including bookings, routings, Incoterms, client accounts, and documentation.
  • Manage northbound manifest transmissions, ensuring timely and accurate submissions to ACE, AMS, Descartes systems.
  • Serve as the primary liaison for customs house brokers, resolving shipment release delays and ensuring timely clearance.
  • Create and manage southbound bookings and coordinate associated invoicing processes for both northbound and southbound shipments.
  • Conduct audits of northbound Bills of Lading and booking documentation to ensure accuracy and compliance.
  • Handle credit approvals, CBS releases, and ensure appropriate rate quotes for both northbound and southbound shipments in accordance with established tariffs.
  • File FMC rates when not included in the tariff and monitor expiring rates, notifying appropriate stakeholders about extensions.
  • Download and process invoices into QuickBooks, maintaining accurate and timely financial records.
  • Generate miscellaneous billing through Salesforce for services such as Estadia, dry runs, storage, and demurrage cost recoveries.
  • Oversee commercial compliance initiatives, including USDA, CBP, and marketing inspections.
  • Support vessel boarding agents with load lists, empty equipment bookings, rollovers, and other port logistics.
  • Collaborate closely with logistics teams to ensure timely dispatch and coordination of deliveries and pickups.
  • Communicate effectively with clients via email and phone, providing exceptional customer service and resolving issues proactively.

Senior Import Coordinator

Hapag-Lloyd
Houston, TX
08.2001 - 03.2017
  • Oversaw end-to-end import operations for international cargo shipments while ensuring full regulatory compliance and exceptional customer service.
  • Processed inbound cargo releases to designated facilities, ensuring timely and accurate delivery.
  • Transmitted manifest data to U.S. government agencies, including U.S. Customs and Border Protection and the U.S. Department of Agriculture.
  • Generated invoices and arrival notices, including any applicable charges incurred during shipment handling.
  • Resolved documentation discrepancies by working directly with customers and internal departments to meet all regulatory and client requirements.
  • Investigated and resolved complex shipment issues, providing expert problem-solving and follow-up.
  • Acted as a key resource to colleagues for customs-related inquiries requiring advanced knowledge of the Automated Manifest System (AMS).
  • Ensured the accurate and timely release of all inbound cargo, including military and high-priority shipments, while maintaining strict adherence to all U.S. regulations.
  • Delivered comprehensive customer service for all inbound shipments, responding to inquiries and coordinating shipment details.
  • Communicated regularly with clients, agents in Latin America, and overseas partners to clarify and enforce compliance with U.S. regulatory procedures.
  • Trained, coached, and mentored new employees in all aspects of the import process from start to finish.
  • Managed a high-volume call load, responding to an average of 75 customer calls per day.
  • Performed additional duties and special projects as assigned to support the import team and operational goals.

Customer Service Agent

Navieras NPR. Inc.
Tampa, FL
10.1994 - 08.2001
  • Supported international and domestic shipping operations with a focus on documentation, customs compliance, and customer service for inbound, southbound, hazardous, and military cargo.
  • Managed the Automated Manifest System (AMS) for U.S. Customs, ensuring accurate and timely submission of cargo data.
  • Oversaw the release of containers, coordinating with customs and port authorities to ensure proper clearance.
  • Documented and processed freight bills of lading for inbound international shipments, including hazardous and military cargo.
  • Facilitated communication and coordination between sales and operations departments to ensure shipment accuracy and customer satisfaction.
  • Worked in the audit department, identifying and correcting discrepancies in bills of lading to ensure compliance and accuracy.
  • Prepared and processed documentation for southbound and inbound domestic shipments, ensuring regulatory compliance and on-time delivery.
  • Managed special customer accounts, providing tailored support and handling complex shipment needs.
  • Assisted and trained fellow employees on proper documentation procedures, supporting team efficiency and accuracy.

Timeline

Commercial Manager - World Direct Shipping
02.2018 - Current
Senior Import Coordinator - Hapag-Lloyd
08.2001 - 03.2017
Customer Service Agent - Navieras NPR. Inc.
10.1994 - 08.2001

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Vivian E. Maldonado