VIVIAN EMEKA-NWOSU
Active Secret Security Clearance
New York,NY
Excellence is not simply completing the work. It is building systems people can trust.
Vivian Emeka-Nwosu
Summary
Operations and compliance professional with 15+ years of combined experience across banking, military operations, healthcare administration, and AI evaluation. CCEP, CISA, and PMP certified, with experience in AML, KYC, fraud detection, risk, internal controls, quality assurance, and regulatory reporting. Supervised teams of over 130 employees and led performance reporting, escalations, documentation control, and process improvement. Founder of a fractional compliance consultancy, bringing strong operational judgment and leadership to complex, regulated environments.
Overview
3
3
Certifications
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
AI Model Evaluation Specialist
Mercor
New York, Staten-Island
02.2026 - Current
- Produced 2 written justifications per batch to support forced ranking across decks without duplicate placements.
- Reviewed 40 presentation decks per batch against client rubrics spanning content, design, format, and instruction following.
- Applied forced ranking across batches, assigning differentiated scores and written justification for each deck.
- Wrote evidence-based rationales citing specific slide numbers and exact language to separate quality issues from factual observations.
- Separated genuine quality issues from off-axis factual and consistency observations in written review notes.
- Provided subject matter input on banking, payments, and regulatory content to support model improvement work for leading AI research labs.
- Maintained attestation standards by producing original written analysis for every score submitted.
- Executed diverse modeling styles for various campaigns, enhancing brand visibility and appeal.
Operations Specialist
New York Army National Guard
11.2021 - Current
- Maintain 100% documentation accuracy across logs and inspection files through structured quality checks.
- Reviewed 4 operational records per week for policy adherence and flagged discrepancies for correction.
- Track accountability through organized logs, evidence files, and inspection-ready documentation workflows.
- Prepare summaries, reports, and leadership briefings that translate operational status into clear action items.
- Escalate policy discrepancies promptly to support timely correction and stronger inspection readiness.
- Organize supporting evidence for internal and external reviews with consistent version control and traceability.
- Draft concise briefings that keep supervisors informed on compliance status, open issues, and follow-up needs.
Care Coordinator and Project Assistant
Divine Healthcare Services
04.2018 - 05.2019
- Coordinated 15 insurance authorization cases monthly to support payer compliance and Medicaid documentation.
- Managed 30 patient records weekly under HIPAA standards to support confidentiality and audit readiness.
- Maintained HIPAA-compliant patient documentation and kept case files organized for quick retrieval during reviews.
- Supported Medicaid and insurance paperwork by preparing accurate submissions and following up on missing information.
- Organized documentation for state inspections to keep records complete and ready for review.
- Tracked service delivery metrics to support quality monitoring and spot documentation gaps.
- Coordinated project support tasks across documentation, scheduling, and follow-up to keep daily workflows moving.
Contact Centre Supervisor
Access Bank Plc
Victoria Island, Lagos
01.2010 - 02.2018
- Supervised daily operations of approximately 50 contact centre agents across multiple channels, maintaining KPI, SLA, and quality standards.
- Tracked operational metrics, monitored quality trends, and prepared performance reports for management review.
- Identified training gaps, coached team members, and implemented quality improvement initiatives.
- Served as the escalation point for complex operational and customer issues, coordinating timely resolution across teams.
- Performed KYC, customer due diligence, and Anti-Money Laundering reviews for card payment support activities.
- Monitored live card transactions to identify fraud and investigate disputed transactions within payment operations.
- Supported PCI DSS-compliant payment operations and a premium card program delivered with a United States global banking partner.
- Enhanced communication skills of staff through targeted workshops, leading to more effective interactions with callers.
- Managed budget for call center, optimizing resource allocation to meet operational goals.
Contact Centre Supervisor
Intercontinental Bank Plc
Lagos, Nigeria
01.2008 - 01.2010
- Maintained 28% first-contact resolution rate by verifying caller identity and capturing accurate account documentation.
- Managed 55 customer interactions per day across inquiries, complaints, and account servicing in a busy banking contact centre.
- Escalated customer-reported fraud and unusual account activity through established reporting channels.
- Supervised contact centre workflow by coordinating enquiries, complaints, and account servicing across the team.
- Progressed from trainee to supervisor within two years, reflecting steady growth in responsibility.
- Trained and mentored team members, enhancing performance and knowledge retention.
Education
Master of Business Administration -
09.2024 - Current
Expected November 2026
Bachelor of Science - Sociology
02-2005
Evaluated by Educational Credential Evaluators (ECE), USA
- Elected to Department Vice President for Sociology Department in University Of PortHarcourt Rivers State. 2004.
- Extracurricular Activities: Delta Park 1 , Hall Representative in 2003.Choba Uniport
- Junor Chambers Student Memeber, 2001-2003
Skills
Anti-Money Laundering (AML), Know Your Customer (KYC), and Customer Due Diligence (CDD)
Financial Crime Prevention, Fraud Detection, and Transaction Monitoring
Regulatory Compliance, Audit Support, and Risk Assessment
IT audit, Information Systems Controls (CISA), and PCI DSS compliance
Chargeback investigation, Evidence review, and Case resolution
Quality assurance, Performance metrics (KPIs), and Service level agreement (SLA) management
Operational reporting, Escalation management, and Process improvement
Policy development, Regulatory documentation, and Technical business writing
Cross-functional team leadership and Workflow management
AI model evaluation, Structured quality assessment, and Rubric-based reviews
Documentation accuracy
Suspicious activity reporting
Sanctions screening
Alert triage
Quality calibration
Process mapping
Data reconciliation
Workforce planning
Audit findings remediation
Regulatory change management
Fraud case investigation
Certification
Certified Compliance and Ethics Professional (CCEP)
Languages
English
Full Professional
Affiliations
- New York Army National Guard(SGT)
- Association of Certified Anti Money Laundering Specialist(Member)
- Licensed Insurance Professional (New York)
- SALUTE Veterans National Honor Society, Gold tier
- UNA-USA
Interests
Financial crime awareness & public education
Public speaking & communication
Personal style & self presentation
Mentoring & leadership development
Timeline
AI Model Evaluation Specialist - Mercor
02.2026 - Current
American Public University System - Master of Business Administration,
09.2024 - Current
Operations Specialist - New York Army National Guard
11.2021 - Current
Care Coordinator and Project Assistant - Divine Healthcare Services
04.2018 - 05.2019
Contact Centre Supervisor - Access Bank Plc
01.2010 - 02.2018
Contact Centre Supervisor - Intercontinental Bank Plc
01.2008 - 01.2010
University of Port Harcourt - Bachelor of Science, Sociology