Vivian Estrada

As a server I upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Arranged and prepared tables for customers to offer memorable experiences for repeat business. Worked with POS system to place orders, manage bills, and handle complimentary items. Resolved customer complaints promptly and professionally to maintain positive reputation.

Verified aircraft and passenger compliance with policies, regulations, and safety guidance. Resolved passenger conflicts and medical emergencies during flights. Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations and ensured safety and comfort of customers onboard aircraft.

Displayed enthusiasm and promoted excellent service to customers. Maintained thorough menu knowledge to sufficiently answer questions. Worked with POS system to place orders and manage bills. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Worked well in diverse team settings by partnering with others to complete tasks. Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity.

Offered each customer top-notch, personal service to boost sales and customer satisfaction. Worked closely with shift manager to solve problems and handle customer concerns. Managed and created a monthly schedule to present to managers for Instagram posts.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Maintained computer and physical filing systems. Coordinated special projects and managed schedules.