Diligent Assistant Manager with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Work History
Residential House Cleaner
Self Employed Services
2015 - 2025
Delivered thorough cleaning services, ensuring high standards of hygiene and customer satisfaction.
Utilized eco-friendly cleaning products to promote health-conscious environments for clients.
Developed customized cleaning plans based on individual client needs and preferences.
Designed and implemented customized storage solutions to optimize space utilization.
Executed routine landscaping tasks, including mowing, trimming, and edging for optimal aesthetics.
Operated lawn maintenance equipment, ensuring efficient and safe handling of tools.
Performed general maintenance tasks including exterior and interior painting, carpet and upholstery cleaning and household repairs.
Household Manager/Primary Caregiver
Felix Household
2009 - 2025
Oversaw daily household operations, ensuring smooth functioning and high standards of cleanliness.
Managed schedules, appointments, and events to optimize family time and enhance organization.
Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
Enhanced household efficiency by implementing and maintaining organizational systems for daily tasks and activities.
Sales Support Specialist/Warehouse Manager
L and H of California Inc.
2004 - 2009
Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
Coordinated order processing and fulfillment, streamlining workflows for improved efficiency.
Assisted customers with sales needs such as inventory and shipping questions.
Managed customer accounts, responding to inquiries and resolving customer service issues
Documented customer complaints and completed corrective action requests.
Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Developed and maintained strong working relationships with professionals within assigned territory.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Negotiated prices, terms of sales and service agreements.
Oversaw daily warehouse operations, ensuring adherence to safety protocols and regulatory standards.
Managed inventory control systems, optimizing stock levels and reducing waste.
Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Collaborated with manufacturing and supply chain management.
VIP Account Manager/Order Management Specialist
Struger Industries
2002 - 2004
Served as the primary point of contact for VIP clients, ensuring seamless communication and efficient resolutions to any concerns or challenges.
Fielded [Number] incoming calls daily and addressed order questions and concerns to serve customer needs.
Handled customer credit applications and partnered with credit manager for approval and account setup.
Utilized advanced software tools to optimize order management processes, increasing productivity levels across the department.
Input order information into system and updated customer accounts to document and track customer orders.
Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
OSD Customer Service Representative
Best Overnite Express
2000 - 2002
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed high volume of incoming calls, ensuring timely responses to customer needs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts for five terminals. Tracking over,short or damaged freight.
Coordinated with logistics department to expedite shipping for urgent customer shipments that have been located.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Old Dominion Freight Line
1998 - 2000
Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Reduced delivery times for improved customer satisfaction by closely monitoring and adjusting shipment routes.
Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
Arranged delivery or storage of goods at destinations.
Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Wedding Event Coordinator/Food and Beverage Manager at Self Employed ServicesWedding Event Coordinator/Food and Beverage Manager at Self Employed Services
