Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vivian Ferreira

Marlborough,MA

Summary

Adept in customer service and spreadsheet creation, enhanced office efficiency and customer satisfaction. Skilled in managing sensitive information and fostering team cohesion, demonstrated exceptional time management and a positive attitude, significantly contributing to a streamlined administrative process. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Office Assistant

Better Floors Inc.
04.2023 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted with onboarding of new employees.
  • Coordinated and scheduled meetings and appointments.
  • Created and maintained detailed records of all office activities.
  • Purchased and maintained office supplies.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.

Restaurant Waiter

Welly's Restaurant
04.2022 - 04.2023
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

High School Diploma -

Marlborough High School
Marlborough, MA

Skills

  • Customer Service
  • Positive Attitude
  • File Organization
  • Appointment Scheduling
  • Listening Skills
  • Cash Handling
  • Payment Processing
  • Spreadsheet Creation
  • Mail handling
  • Time Management

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Office Assistant

Better Floors Inc.
04.2023 - Current

Restaurant Waiter

Welly's Restaurant
04.2022 - 04.2023

High School Diploma -

Marlborough High School

Similar Profiles

CREATE PROFILE
Vivian Ferreira