Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivian Flores

San Antonio,TX

Summary

Versatile individual with extensive knowledge in applying critical thinking to achieve successful end results, as well as a seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

9
9
years of professional experience

Work History

Clerk/Administrative Secretary

Southwest Research Institute
01.2023 - Current
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Utilized office management software to record and track customer information.
  • Compiled and analyzed data to produce reports.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Assisted with onboarding of new employees.
  • Monitored and tracked budgets and expenses.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.

Leasing Consultant

Hill Country Place Apartments
03.2021 - 01.2023
  • ● Engage and follow up with prospects as well as current residents in matters dealing with contracts, financial obligations, and extensive issues collaborating with third parties such as law enforcement, contractors, and corporate higher ups.
  • ● Coordinate with third parties to provide adequate services.
  • ● Communicate negotiations and important dates to residents and management.
  • ● Host and created various events ranging from 35- 500 people.
  • ● Update and log all activity accurately in the company database.
  • ● Apply investigative skills to determine competitive markets.
  • ● Handle issues regarding theft and towing
  • ● Completed reports on the market
  • ● Handle complaints from residents
  • ● Answer phones and update/ create excel spreadsheets
  • ● Coordinate meeting times that served best for all parties involved
  • ● Use sales skills to show and lease apartments to future residents
  • ● Prepare leasing agreements with the proper addendums needed
  • Sort and file over seven hundred files of each resident on property

Togo Specialist

Olive Garden
08.2017 - 03.2021
  • Handled the entire restaurant's cash flow, directly dispersed credit card and cash tips to all applicable employees apart of the company based on their exact hour of commencement of work
  • Assisted management in sending monthly reports to corporate higher ups
  • Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
  • Reconciled inventory and customer orders regularly to monitor product availability.
  • Signed my initials on each employee's closing form confirming they performed all of their closing duties before leaving for the night
  • Helped management create spreadsheets to organize and coordinate employee reports and surveys
  • Trained employees on all positions of the restaurant as well as coordinated specific training sessions to work with everyone's schedule

cashier and server

Rome's Pizza
01.2018 - 09.2018
  • Greeted customers promptly.
  • Entered details such as payments, account information and call logs into the computer system.
  • Verified data integrity and accuracy.
  • Worked directly with departments, clients, management to achieve result.
  • Responded to customer requests via telephone and email.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Assisted on sales floor as needed to maintain service standards.
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Stocked and maintained cleanliness of stations.
  • Resolved guest complaints quickly and efficiently.
  • Provided friendly and attentive service.

server and greeter

Urban Bricks Pizza
08.2017 - 01.2018
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Cleared front entry area of trash and debris and directed customers.
  • Acted as the first point of contact for visiting clients and customers.
  • Answered customer questions and pointed them in the right direction.
  • Processed cash and credit payments rapidly and accurately.
  • Described product to customers and accurately explained details and care of merchandise.
  • Delivered quality service by providing a warm and welcoming environment.
  • Skillfully promoted items on beverage lists and restaurant specials.

Child Care Provider

Oak Hills Church - Westside
05.2015 - 09.2015
  • Communicated operational issues and changes to supervisor on regular basis.
  • Consistently received positive feedback from guests on performance reviews.
  • Wrote reports, executive summaries and newsletters.
  • Coordinated events.
  • Provided coaching, mentoring, and consultation to clients to enhance development.
  • Maintained appropriate filing of personal and professional documentation.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Established safe play environment for children.
  • Interpreted for Spanish speaking parents and guardians.

Education

Bachelor of Criminology And Criminal Justice -

The University of Texas At San Antonio
San Antonio, TX
12.2023

High School Diploma -

William Howard Taft High School
San Antonio, TX
2018

Skills

  • Analytical problem solving
  • Consistently meet goals
  • Proficient in MS Office Suite
  • Research experience
  • Conversant in Spanish
  • Excel proficiency
  • Flexible & Adaptable
  • Technical writing
  • Business needs analysis
  • Data Quality Assurance Processes

Timeline

Clerk/Administrative Secretary

Southwest Research Institute
01.2023 - Current

Leasing Consultant

Hill Country Place Apartments
03.2021 - 01.2023

cashier and server

Rome's Pizza
01.2018 - 09.2018

Togo Specialist

Olive Garden
08.2017 - 03.2021

server and greeter

Urban Bricks Pizza
08.2017 - 01.2018

Child Care Provider

Oak Hills Church - Westside
05.2015 - 09.2015

Bachelor of Criminology And Criminal Justice -

The University of Texas At San Antonio

High School Diploma -

William Howard Taft High School

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Vivian Flores