Vivian Fru

• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
• Participated in system development life cycle from requirements analysis through system implementation.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Managed and monitored installed systems for highest level of availability.

▪ Install, administer, configure and maintain check-In applications including operating systems and related software.

▪ Actively and consistently support all efforts to simplify and enhance the customer experience.

▪ Coordinate with internal departments to review existing integration capabilities, data sources and proposed solution designs for feasibility, cost and functionality.

▪ Conduct design sessions with appropriate participation from architects and engineers.

▪ Create detailed design documents and functional specifications for new applications, services and enhancements to existing systems and services.

▪ Collaborate to create configuration designs for design and implementation of various environments.

▪ Create work effort estimates for new features and bug fixes for use in prioritization and release management.

▪ Develop core code modules, unit test tools and release notes for enhancements and bug fixes with the help of ansible, javascript and vim editor.

▪ Review new development tools, application frameworks and testing tools for functionality and effectiveness.

▪ Provide 'on call' support to resolve OSS application issues after normal business hours

▪ Use established change management processes, requiring operational procedures be performed with minimal client impact, (i.e. during the established maintenance window).

▪ Work with database administrators to configure, tune and maintain databases in a variety of

languages.

▪ Document systems configurations and upgrades.

▪ Design and implement change and control policies and disaster recovery plans; lead troubleshooting

efforts to restore functionality in the event of an outage.

▪ Monitor and assist in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources with Kubernetes.

▪ Perform additional duties related to this position as assigned.

• Managed use of various types of databases and configured, installed and upgraded new ones.
• Designed and implemented system security and data assurance.

Ensured the stability, integrity and efficient operation of the production of infrastructure server components.

• Hands-on administration of Linux/Unix systems.
• Design of secure, robust, flexible and scalable systems
• Maintain the overall vision and direction for the infrastructure
• Work in a team on global networking infrastructure.
• Assisted employees with resolving network problems at remote locations.
• Managed patching on Red hat 7, Oracle 7, and up to 10 servers.
• Oversee the design and architecture of company’s appliance-based products .
• Oversee change management and configuration management of the Production environments
• Analyze the requirements, design, and implement an effective system monitoring solution in Nagios.
• Assure minimum downtime and optimal planning through proactive planning and regular reviews of the overall production environment
• Develop project implementation documentation including all technical information needed for the successful implementation of a project.
• Ensure that all components of the infrastructure are well documented and conform to standards
• Strong coordination, organization, teaming, and communication abilities
• Work individually and in a group setting.
• Follow instructions on various tasks including but not limited to Data calls, and Network structure.
• Directs employees effectively. Resolved issues and escalated problems with knowledgeable support and quality service.
• Spearheaded compliance efforts and developed best practices to drive continual process improvements.
• Generate ISO files used for system installation with the appropriate patches.
• VMware management – set-up, user account, network and datastore management.
• Work well under pressure and time constraints.