Vivian Gonzales
Hemet,CALIFORNIA
Summary
Dynamic Administrative Coordinator with a proven track record at Starlight Hospice, excelling in optimizing scheduling and enhancing patient communication. Demonstrated attention to detail and effective time management, leading to improved operational efficiency and customer satisfaction. Skilled in electronic health record systems and adept at managing office inventory, ensuring seamless daily operations.
Overview
16
16
years of professional experience
Work History
Administrative Coordinator
Starlight Hospice
06.2014 - Current
- Coordinated scheduling for patient appointments and staff meetings to optimize operational efficiency.
- Managed communication between healthcare professionals and families, ensuring timely information dissemination.
- Maintained accurate patient records using electronic health record systems, supporting compliance and data integrity.
- Assisted in developing training materials for new administrative staff, enhancing onboarding processes.
- Implemented tracking systems for supply inventory, ensuring availability of essential materials for daily operations.
- Led efforts to update administrative policies, aligning practices with industry standards and regulatory requirements.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Optimized travel arrangements for executives, resulting in cost savings and itinerary efficiencies.
- Negotiated with vendors for office supplies, securing cost savings while maintaining quality.
- Managed inventory of office supplies, ensuring essential items were always in stock.
Office Management Assistant
Medical Weight Loss
02.2010 - Current
- Managed appointment scheduling and maintained patient records using electronic health record systems.
- Provided administrative support to clinical staff, ensuring smooth daily operations in a fast-paced environment.
- Assisted in patient intake processes, verifying insurance and collecting necessary documentation efficiently.
- Coordinated communication between patients and healthcare providers, enhancing overall patient experience.
- Streamlined office procedures, resulting in improved workflow and reduced appointment wait times.
- Maintained inventory of office supplies, ensuring availability for staff and minimizing disruption to services.
- Trained new administrative staff on office protocols and software applications to ensure consistency in operations.
- Contributed to a positive work atmosphere by providing administrative support as needed while maintaining strong interpersonal relationships among staff members.
- Managed office inventory and supplies, ensuring optimal levels were maintained at all times.
- Maintained accurate records through diligent data entry and regular updates to company databases.
- Ensured a clean and professional office environment through meticulous attention to detail in maintaining common areas.
- Handled sensitive documents with confidentiality, ensuring data privacy was upheld consistently.
- Optimized resource allocation through careful tracking of equipment usage and maintenance needs.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Transportation Driver
Trinity Transportation
08.2010 - 2020
- Coordinated scheduling for patient appointments and staff meetings to optimize operational efficiency.
- Managed communication between healthcare professionals and families, ensuring timely information dissemination.
- Maintained accurate patient records using electronic health record systems, supporting compliance and data integrity.
- Assisted in developing training materials for new administrative staff, enhancing onboarding processes.
- Implemented tracking systems for supply inventory, ensuring availability of essential materials for daily operations.
- Led efforts to update administrative policies, aligning practices with industry standards and regulatory requirements.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Optimized travel arrangements for executives, resulting in cost savings and itinerary efficiencies.
- Negotiated with vendors for office supplies, securing cost savings while maintaining quality.
- Managed inventory of office supplies, ensuring essential items were always in stock.
Education
High School Diploma -
Montebello High
Montebello, California06.1984
Skills
Attention to detail
- Budgeting and finance
- Meeting planning
- Scheduling appointments
- Office equipment maintenance
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Valid Driver's license
- Dedicated team player
- Verbal communication
- File organization
- Relationship building
- Organizing and categorizing
- Strong problem solver
- Prioritizing work
- Professional and mature
- Office management
- Client interaction
- Strategic planning
- Staff management
- Schedule management
- Front office management
- Resourceful
- Project management
- Administrative support
- Team bonding
Timeline
Administrative Coordinator
Starlight Hospice
06.2014 - Current
Transportation Driver
Trinity Transportation
08.2010 - 2020
Office Management Assistant
Medical Weight Loss
02.2010 - Current
High School Diploma -
Montebello High