Vivian Harris

-Customer Service-

• Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
• Built and established lasting relationships using encouragement and personal support.
• Handled student situations using logic and mediation skills.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Recognized by management for providing exceptional customer service.

-Instructing-

• Provided swimming instruction to individuals and groups of all ages.
• Instructed participants in proper stroke techniques to encourage self-reliant swimming.
• Organized lesson plans according to the individual needs of students.
• Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
• Observed participants during classes, watching for issues and incorrect techniques.
• Maintained physical endurance and agility for optimal job performance.
• Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
• Instructed participants on water safety rules and regulations.
• Encouraged students to build confidence in and out of water by making swimming fun.
• Updated records of attendance, skill levels achieved and other relevant information for each student.
• Encouraged swimmers to progress through drills while providing positive feedback on their performance.
• Taught basic survival skills such as floating, treading water, emergency exits from the pool.
• Assessed swimming skill levels for each student and placed accordingly depending on results.

-Safety-

• Attended staff meetings and training sessions related to teaching methods and safety practices.
• Used training and medical supplies to examine injured people and administer first aid.
• Enforced safety rules and procedures to minimize injuries.
• Treated minor injuries and administered first aid.
• Conducted regular safety checks of the facility including chemical levels in the pool water.
• Supervised class participants and enforced safety rules and regulations to prevent injury.
• Recognized danger and reacted calmly to mitigate risk.
• Participated in monthly training courses to stay up-to-date in water rescue techniques.
• Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
• Inspected pool for cleanliness before lessons and reported unsanitary conditions.

-Growth-

• Completed necessary training to earn a pay raise.
• Have been recognized by aquatics director for excellence.
• Was re-certified as a lifeguard through Salvation Army's StarGuard.
• Have gained multiple 10/10 reviews from students.

-Lifeguarding-

• Certified as a lifeguard through Ellis and Associates which is a safety first organization.
• Was trained extensively and completed weekly in-service trainings.
• Maintained the 10/20 policy (10 seconds to spot Guest in Distress, 20 seconds to Assist), and was recognized by multiple supervisors.
• Completed many real rescues .
• Stayed in fit physical shape to perform job duties required, such as a weekly 300 yard swim.
• Held the proper endurance for long hours in 110 degree heat.

-Safety-

• Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
• Instructed patrons on proper use of slides and ladders.
• Monitored swimmers to ensure safety in the pool area.
• Enforced all safety regulations and posted rules for patrons.
• Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
• Observed swimmers from elevated chairs while scanning the entire pool deck.
• Identified emergency situations or potential drownings and entered water for lifesaving measures.
• Maintained constant surveillance of patrons in the swimming area at all times.
• Patrolled to identify anyone needing assistance and offered immediate care.
• Watched over swimmers to respond quickly to distress situations.
• Participated in monthly training courses to stay up-to-date in water rescue techniques.
• Used radio and digital technology to stay in constant communication with other protective service workers.
• Recognized swimmers in need of assistance and acted quickly.
• Provided first aid care to injured patrons before paramedics arrived on scene.
• Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
• Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
• Trained to deliver basic life support in emergency situations and administer CPR to stabilize individuals prior to ambulance arrival.
• Used training and medical supplies to examine injured people and administer first aid.
• Responded quickly to medical emergencies in the pool area.
• Cautioned swimmers regarding unsafe practices and safety hazards.
• Was trained to administer first aid and CPR in response to life-threatening situations.
• Adhered strictly to emergency action plans.

-Duties & Responsibilities-

• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
• Maintained safe food handling practices to prevent germ spread.
• Provided quality customer service by adhering to company policies and procedures.
• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Followed health department regulations regarding food storage temperatures and sanitation guidelines.
• Processed payments on cash register and counted back bills and change to patrons.
• Ensured that all food products were prepared fresh daily and stored properly.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Answered customer questions about food preparation, responding to ingredient and allergen concerns.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Promoted food items, beverages and desserts to increase sales.
• Recorded customer orders and communicated clearly to confirm each order.

-CCV Grill Team-

• Cleaned and sanitized work areas and equipment to ensure food safety standards.
• Operated grills, ovens and other kitchen equipment as required for meal preparation.
• Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
• Stocked kitchen with necessary supplies, including food items and utensils.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Followed staff performance and service standards to deliver consistent and positive customer experiences.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
• Assisted in the preparation of food items according to recipes and instructions.
• Assembled and served meals according to specific guest requirements.
• Responded promptly to customer inquiries regarding menu items or special requests.
• Operated cash register to process cash, check, and credit card transactions.
• Properly stored all leftover food items after each shift.
• Refilled condiments, napkins and server workstations.

-CCV Cafe Barista-

• Restocked product displays based on demand and projected sales.
• Created signs and displays to advertise store products or events.
• Input orders into point of sale system and handled customer payments.
• Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
• Operated cash registers to process customer payments.
• Prepared and served hot or cold beverages.
• Developed creative recipes for signature coffees or blended drinks unique to the cafe.
• Received and accurately processed customer payments.
• Maintained calm demeanor during high-volume periods and special events.

-CCV Kids Technician-

• Controlled every activity in the Kids room behind the scenes.
• Made sure everything on the screen was running smoothly
• Controlled how loud the audio from the microphone was.
• Controlled how loud the speakers were.
• Switched the room screen based off of host ques.
• Monitored any kids with noise/sensory issues
• Changed all lights (floor lights, stage lights, house lights) based off of host ques/service change.

-CCV Kids Coach-

• Oversaw teams of youth volunteers focused on elementary school care.
• Instructed and mentored youth between grades 1 and 6.
• Spread faith through various nondenominational means, including fun worship, Bible readings, and group activities.
• Led worship services to share faith with congregants and community.
• Led discussions and facilitated games and activities to demonstrate values and morality.
• Helped with advertising initiatives to recruit additional youth into programs.
• Supported student ministries by teaching about Bible stories and linking themes to current events.
• Attended annual conferences and other events related to youth ministry development.
• Participated in fundraising efforts for special projects or trips sponsored by the church's youth ministry program.
• Collaborated with other volunteers to create engaging learning experiences for students.
• Lead Bible study sessions for small groups of students.
• Organized field trips related to faith-based activities or events.