Vivian Havin
Salt Lake City,UT
Summary
Personable and empathetic individual with knack for engaging and supporting customers. Possesses foundational knowledge of customer service principles and adept at using communication and problem-solving skills to meet customer needs. Aims to create positive experiences and foster customer loyalty. Experience in data entry and cash handling.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Server
Twisted Sugar
09.2021 - 01.2024
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Psychology, Criminology
University of Utah
Salt Lake City, UT05-2028
High School Diploma -
Lewis And Clark High School
Spokane, Washington06-2024
Associate of Arts -
Spokane Falls Community College
Spokane, WA06-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Sales expertise
- Order Accuracy
- Supply Restocking
- Data Entry
Timeline
Customer Service Representative/Server
Twisted Sugar
09.2021 - 01.2024
Bachelor of Science - Psychology, Criminology
University of Utah
High School Diploma -
Lewis And Clark High School
Associate of Arts -
Spokane Falls Community College
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