Vivian Hidalgo

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

• Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
• Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
• Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
• Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
• Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
• Transcribed doctors' medication orders, lab test requests, and care plans.
• Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
• Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
• Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.

President of the American Society of safety engineers student division 2006-2008

Graduated Magna Cum Laude