Vivian Holmes
Memphis,TN
Summary
Dedicated Project Manager/Business Analyst professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Diligent worker with strong communication and task prioritization skills. Experienced driving data accuracy and integrity to exceed quality standards. Builds and leads teams of talented professionals to develop valuable process solutions and meet business objectives.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Agile Business Analyst II
Green Mountain Technology
Memphis, TN
01.2005 - Current
- Quantify current results and trends and conducts statistical analysis to identify process improvement opportunities
- Help the business identify quantifiable process measures and Key Performance Indicators (KPIs)
- Identify areas and opportunities for improvement by working with other program leaders to understand their needs and put actionable plans in place
- Analyze key aspects of business to evaluate factors driving results and summarized into presentations.
- Work with Scrum team to test and certify application features before deploying to production.
- Perform critical analysis on information consolidated from multiple sources, identified and resolved conflicts and broke down high-level information into detailed workable requirements.
- Survey clients to ascertain requirements and expectations for product.
- Meet with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Create appropriate documentation throughout all steps of the project lifecycle in Confluence and monitor Sprints in Jira
- Produce dashboards, charts and reports using BI software and MS Excel and perform ad hoc portfolio analysis and reporting
Professional Learning Support and Data Analyst
Shelby County Schools
Memphis, TN
- Created BI dashboards using Zoho Creator for over 100+ schools and produced monthly Professional Learning Zone Ad-hoc reports using advanced Excel spreadsheet functions
- Researched and resolved issues regarding integrity of data flow into databases.
- Identified areas and opportunities for improvement by working with other program leaders to understand their needs and put actionable plans in place
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
- Identified and documented detailed business rules and use cases based on requirements analysis.
Project Oversight Manger
ECS Federal
04.2019 - 07.2019
- Responsible for leading the analysis of projects including requirements, determination of key vendor/project information and documenting vendor viability of several simultaneous projects for the United States Postal Service
- Achieved project deadlines by coordinating with contractors to manage performance.
- Scheduled and participated in meetings to discuss project progress and identify solutions to bottlenecks.
- Developed and initiated projects, managed costs and monitored performance.
- Performed project oversight for the strategic operations for the MAPPT (Mail and Package Pickup Tool)
- Solicited client feedback on consultant performance and reviewed, implemented and executed changes to enhance project delivery.
- Liaised with team members to resolve issues that impacted project delivery.
- Tracked project progress and updates and monitored deliverables, milestones and issues for accurate reporting.
Business System Analyst - Qualitative
United States Postal Services
02.2018 - 09.2018
- Provided data analysis support for Processing Network Transportation. Worked closely with Purchasing and Supply Management to review, analyze, and evaluate business systems and user needs for $10M contracts.
- Researched and adopted new technologies to add value to existing offerings.
- Performed ad hoc portfolio analysis and reporting, and assisted in identifying gaps and then create the proper mechanisms to drive the desired results
- Gathered, reviewed and reported on findings.
- Organized system operating procedures to strengthen controls.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
Sabbatical Leave
Leave Of Absence
Memphis, TN
03.2017 - 02.2018
Project Manager (Consultant)
First Horizon Bank
Memphis, TN
12.2016 - 02.2017
- Provided PMO support for Check Processing Transformation and Duplication for First Horizon to design and execute project
- Worked closely with stakeholders to implement solutions to identity duplicate deposited items across multiple channels, including branch image capture, mobile deposit capture, remote deposit capture, imaged cash letters, imaged ATMs, and ACH. Budgeted cost was $6.2M
- Planned, designed and scheduled phases for large projects.
- Consulted with business unit managers to capture agreed-upon business objectives
- Used Clarity to produce dashboards, charts and reports using BI software and MS Excel
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Project Manager
FedEx Services
Memphis, TN
02.2016 - 10.2016
- Provided PMO support for Digital Access Marketing Department for FedEx Services.Worked closely with Sales and Support teams to develop processes for FedEx Ship Manager Server (FSMS) product
- Responsible for reporting shipment revenue for Web Services (WS), Global Ship Manager (GSM), FedEx Ship Manager (FSM), and FedEx Ship Manager Server (FSMS) totaling $24B
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Managed complex dependencies between internal SCRUM teams and third parties to ensure that project documents were complete, current, and stored appropriately on Sharepoint sites.
- Developed and initiated projects, managed costs and monitored performance.
- Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Worked closely with IT Development to design and implement visibility report dashboard that combines multiple files; Flat-files and CT Extracts to monitor meter movements, identify barriers, and revenue tracking.
Infrastructure Project Manager (Consultant)
ServiceMaster
Memphis, TN
01.2014 - 02.2016
- Coordinated and monitored ServiceMaster branch acquisitions, additions, moves, and closures for TruGreen, Terminix, and Merry Maids
- Defined telecom and network requirements for VoIP SIP, schedule test and turn-ups (TTU) with internal engineers and outside telecom vendors
- Performed ad hoc portfolio analysis and reporting
- Helped identify gaps and then create the proper mechanisms to drive the desired result
- Created automation whenever possible
- Participated with software development lifecycle SDLC projects, including testing, training end-users and overall support (Waterfall Methodology)
- Responsible for scheduling and coordinating on-going change control and maintenance activities
- Elicited requirements for VOIP (Cisco/Avaya), telephony mapping migration from Avaya to Cisco (including porting DID numbers) and ensuring all business apps and shared mailboxes are “reverse engineered”
- Conducted over 50 interviews with branch managers to document network-cabling placement and represent it on branch schematic.
- Controlled costs throughout projects to keep operations in line with budget plans.
- Maintained project schedules by managing timelines and making proactive adjustments.
Student
Walden University
01.2013 - 03.2014
Teleconference Support Analyst (Consultant)
FedEx Services
Atlanta, GA
08.2013 - 01.2014
- Provided Conferencing and Telepresence support for FedEx Services on in-house bridge MeetingPlace and external bridge with Global Crossings and Level 3 Communications
- Processed conferencing requests for FedEx's employees via personal emails, telephone, or conferencing mailbox
- Modified employees' profiles, troubleshoot audio/web meetings with customers and unlock accounts
- Received data from MeetingPlace and Level 3 to calculate monthly metrics report
- Shaved Unified Cisco MeetingPlace system regularly to free up unused ports
- Provided Knowledge Transfer Training to Outsourcing Vendor (HCL) consisting of 11 employees in Cary, NC.
Senior Business Analyst / Project Manager (Consultant)
FedEx Services
Memphis, TN
12.2008 - 11.2012
- Provided telecom consulting for, in various business operations, helped organization to achieve cost-effective production with increased quality, efficiency, and satisfied customer service
- Recovered $760,000 in over billed revenue for potential annual cost savings. Budget Monthly Variance: telecom expenses for FedEx Office, FedEx Ground, FedEx SmartPost and Express totaling $9M
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Refined processes that promote continuous improvement in productivity, quality and customer satisfaction: Best Practice and SOX
- Worked with EDI Programmers (Asentinel) to remap software application and testing end users new profiles in TOMS/TIMS software applications
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Education
MBA - Business Management
Bethel University
Mckenzie, TN 08.2008 - 12.2009
Bachelor of Science - Organizational Management
Bethel College
Mckenzie, TN 08.2005 - 06.2007
Master of Certification - Project Management
George Washington University (PMI)
Washington, DC 01.2002 - 06.2003
Skills
Project Managementundefined
Accomplishments
- Improved relationship with GMT, SCS, and FedEx by developing a unique business intelligence solution to meet complex requirements
- Modified and improved existing databases to reduce processing time by 20% and improve accuracy by 92%
- Affiliations
- Project Management Institute
Certification
2022-01 Jira for Beginners - Detailed Course to Get Started in Jira
Timeline
Project Oversight Manger
ECS Federal
04.2019 - 07.2019
Business System Analyst - Qualitative
United States Postal Services
02.2018 - 09.2018
Sabbatical Leave
Leave Of Absence
03.2017 - 02.2018
Project Manager (Consultant)
First Horizon Bank
12.2016 - 02.2017
Project Manager
FedEx Services
02.2016 - 10.2016
Infrastructure Project Manager (Consultant)
ServiceMaster
01.2014 - 02.2016
Teleconference Support Analyst (Consultant)
FedEx Services
08.2013 - 01.2014
Student
Walden University
01.2013 - 03.2014
Senior Business Analyst / Project Manager (Consultant)
FedEx Services
12.2008 - 11.2012
MBA - Business Management
Bethel University
08.2008 - 12.2009
Bachelor of Science - Organizational Management
Bethel College
08.2005 - 06.2007
Agile Business Analyst II
Green Mountain Technology
01.2005 - Current
Master of Certification - Project Management
George Washington University (PMI)
01.2002 - 06.2003
Professional Learning Support and Data Analyst
Shelby County Schools
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